Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Blankenship

Montrose,MN

Summary

Organized and experienced Retail Sales Manager who enjoys leading team members to success. Hands on leadership approach with attention to detail and positive reinforcement. Marketing enthusiast who enjoys creating promotions to ensure return on investments to all businesses involved. Customer service driven to ensure maximum profitability. In search of a company in my new home of Minnesota, that can provide me a career path for years to come.

Overview

4
4
years of professional experience

Work History

Retail Sales

Elk River Harley-Davidson
Elk River, MN
03.2024 - Current
  • Communicate effectively with team members to ensure smooth operations during peak hours.
  • Handle incoming calls, answer questions, and respond to customer concerns promptly.
  • Keep accurate records of sales figures for each day's business.
  • Receive payment from customers and process transactions accurately.
  • Provide flawless customer interactions to ensure satisfaction and repeat business.
  • Exceed daily outbound activity and log on CRM.
  • Advertise dealer events to ensure peak attendance.

Retail Sales Manager

Emerald Coast Harley Davidson
Fort Walton Beach, FL
06.2023 - 03.2024
  • Manage department sales, payroll, and profitability.
  • Work closely with General Manager and other department leadership to ensure unity in dealership operations.
  • Motivate apparel department team members to exceed key performance indicators and previous year figures.
  • Grow GMROI and department sales rates by providing flawless customer interactions and create repeat business with hospitality.
  • Train new hire associates on importance of following sales process and hold them accountable for customer follow up.
  • Hold sales huddles daily to inform team members of goals and promotions.
  • Hold all employees accountable for collecting information into point of sale system and business CRM.

Apparel & Licensing Director

Momentum Holdings
Hunstville, AL
11.2020 - 06.2023
  • Manage multiple Apparel departments through dealer group (3 Alabama locations, 1 Florida location, 1 Mississippi location).
  • Create promotions for each individual market to create volume and move excess inventory.
  • Merchandise dealership to create flow through out the store and transition through each department.
  • Train parts, service, sales teams on dealer group inventory/accounting processes.
  • Handle all human resources documentation for up to 22 employees.
  • Manage CRM leads to distribute to appropriate location follow up.
  • Oversee all annual physical inventories for 8 locations.
  • Provide creative sales training to keep location managers engaged with their staff.
  • Create marketing budgets for each department by year.
  • Provide coaching to all under performing staff; commitment, attitude, excellence, reliability.
  • Help department managers manage increasing supply costs, raising retail pricing to create profit growth year over year.

Education

High School Diploma -

Lowell High School
Lowell
05-2008

Bachelor of Arts - Textile And Apparel

Indiana State University
Terre Haute, IN

Skills

  • Retail Sales
  • Marketing Campaigns
  • Customer Service/Retention
  • Sales Goal Attainment
  • Time Management
  • Operations Expert
  • Team Moral
  • Sales Training
  • Employee Retention
  • Hospitality

Timeline

Retail Sales

Elk River Harley-Davidson
03.2024 - Current

Retail Sales Manager

Emerald Coast Harley Davidson
06.2023 - 03.2024

Apparel & Licensing Director

Momentum Holdings
11.2020 - 06.2023

High School Diploma -

Lowell High School

Bachelor of Arts - Textile And Apparel

Indiana State University

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Stephanie Blankenship