Stephanie Blanks
Upper Marlboro,MD
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
25
25
years of professional experience
Work History
IT Specialist
U.S. Government
2010.11 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
Human Resources Specialist
Washington Mutual
2006.09 - 2010.11
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Employee Service Specialist
Washington Mutual
2005.12 - 2006.09
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Banker
Telephone and Online, Washington Mutual
2004.08 - 2005.12
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Provided advice on different bank products and financial options.
Assistant Manager
Barnacle Bill’s Seafood
1999.02 - 2003.12
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
M.B.A - Business Administration, Human Resource Management
University of Phoenix
B.S - Social Science
University of Washington
A.A - Business Administration
St. Phillips Community College
Skills
- Support Scenario Generation
- Configuring Devices
- Disaster Recovery
- Project Implementation
- Customer Support Needs Assessment
- Complaint Resolution
- Call Center Operations
- Staff Training
Timeline
IT Specialist
U.S. Government
2010.11 - Current
Human Resources Specialist
Washington Mutual
2006.09 - 2010.11
Employee Service Specialist
Washington Mutual
2005.12 - 2006.09
Banker
Telephone and Online, Washington Mutual
2004.08 - 2005.12
Assistant Manager
Barnacle Bill’s Seafood
1999.02 - 2003.12
M.B.A - Business Administration, Human Resource Management
University of Phoenix
B.S - Social Science
University of Washington
A.A - Business Administration
St. Phillips Community College