Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Blanton

Spokane,WA

Summary

Dynamic business leader with a proven track record. Excelling in customer relations and team leadership. Expert in cost control and budgeting, achieving $700,000 in revenue growth within 11 months. Passionate about fostering relationships and driving performance and revenue improvement through effective training and strategic operational initiatives.

Overview

13
13
years of professional experience

Work History

Business Owner

Self-employed
06.2012 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
  • Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.

General Manager- Coffee Chain

Bliss
06.2022 - 08.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Grew Gross Revenue $700,000 in 11 months.
  • Cut expenses by $250,000 in 11 Months.
  • Full reBrand and Community Engagement

Education

Business Management, Marketing, Fashion Merch

Spokane Falls Community College
Spokane, WA

Skills

  • Customer relations
  • Driven and determined
  • Relationship building
  • Team collaboration and leadership
  • Purchasing and planning
  • Operations management
  • Social media marketing
  • Negotiation and persuasion
  • Business marketing
  • Staff management
  • Vendor relationship management
  • Cost analysis and savings
  • Decision-making
  • Customer service management
  • Hiring, onboarding and scheduling

Languages

English

Timeline

General Manager- Coffee Chain

Bliss
06.2022 - 08.2023

Business Owner

Self-employed
06.2012 - Current

Business Management, Marketing, Fashion Merch

Spokane Falls Community College

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