Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Blase

Store manager
Mooresville,NC

Summary

Customer-oriented Store Manager offering over four years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

16
16
years of professional experience

Work History

Store Manager

Walgreens
Mooresville, NC
10.2019 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Updated and maintained store signage and displays.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Assisted with auditing processes related to payroll.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Managed filing of prescriptions, both electronically and manually.

Assistant Store Manager

Walgreens
Colorado Springs, CO
10.2016 - 10.2019
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Created promotional campaigns to increase brand awareness and attract new customers.

Shift Lead

Walgreens
Littleton, CO
09.2013 - 10.2016
  • Monitored employee performance and provided feedback on areas for improvement.
  • Ensured that all safety protocols were followed at all times.
  • Provided guidance and support to other team members as needed.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Documented receipts, employee hours and inventory movement.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.

Photo Technician

Walgreens
Warrenville, IL
09.2007 - 09.2013
  • Edited photos using Adobe Photoshop to adjust colors, contrast, brightness.
  • Assisted with the setup and takedown of lighting, backdrops, and other photographic equipment.
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Maintained an organized system for tracking customer interactions and feedback.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Balanced cash drawers at the end of each shift.
  • Operated cash registers to process payments for goods and services.

Education

Ptcb Certified -

Pharmacy Technician Board
08.2019

Medical Assistant - Medical Assisting

Everest College - Chicago
Chicago, IL
04.2010

Some College (No Degree) - Business

College of DuPage
Glen Ellyn, IL

Skills

  • Budget Administration
  • Competitor Monitoring
  • Promotional Planning
  • Customer Service Management
  • Team Development
  • Operational Budgeting
  • Payroll Management
  • Retail Inventory Management
  • Multitasking and Organization
  • Recruiting and Hiring

Timeline

Store Manager

Walgreens
10.2019 - Current

Assistant Store Manager

Walgreens
10.2016 - 10.2019

Shift Lead

Walgreens
09.2013 - 10.2016

Photo Technician

Walgreens
09.2007 - 09.2013

Ptcb Certified -

Pharmacy Technician Board

Medical Assistant - Medical Assisting

Everest College - Chicago

Some College (No Degree) - Business

College of DuPage

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Stephanie BlaseStore manager