Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Hi, I’m
Stephanie Blesofsky
Westlake Village,CA
Summary
Overview
28
years of professional experience
Work History
Vail Resorts IncDover, VT
Assistant Manager
06.2022 - 02.2024
Job overview
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Vail ResortsWest Dover, USA
Team Lead Product Sales and Services
11.2021 - 06.2023
Job overview
- Identified needs of customers promptly and efficiently.
- Motivated staff through positive reinforcement techniques.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Collaborated with management team to implement new work procedures or policies.
- Resolved escalated customer complaints or queries promptly and efficiently.
CC ProcessorsWest Wardsboro, USA
Controller
02.2013 - 06.2020
Job overview
- Manage the set up and implementation of new merchant accounts to ensure a smooth transition from previous processor
- Designed and formatted financial reports for internal and external users.
- Reviewed sales numbers and calculated commissions.
- Provided support during audits conducted by outside agencies or internal audit teams.
Outside VenturesNew York, USA
Consultant
03.2008 - 05.2009
Job overview
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Reviewed existing policies and procedures to suggest necessary improvements.
- Analyzed complex information from multiple sources to identify patterns or trends.
Business Payment SystemsNew York, USA
Executive Assistant
10.2003 - 08.2004
Job overview
- Maintained confidential records and files related to executive operations.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
MSP DirectScottsdale, USA
Director of Operations
06.2002 - 10.2003
Job overview
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Developed and maintained client relationships to grow business and improve account retention.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Chase Merchant ServicesCoral Springs, USA
ISO Trainer
09.2001 - 06.2002
Job overview
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Adapted teaching methods according to the needs of individual learners or groups.
- Designed and developed training materials for new employees in the organization.
First Data Merchant ServicesCoral Springs, USA
Trainer
05.1996 - 09.2001
Job overview
- Assisted with developing online learning modules for remote learners.
- Design, Develop and Implement training materials as needed for Account Implementation Team
- Participate as Six Sigma Green Belt on projects as needed
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
First Data Merchant ServicesHagerstown, USA
Senior Operations Analyst
Job overview
- Conducted regular audits of operational processes and records in order to identify potential risks or errors.
- Performed root cause analysis to resolve complex operational issues quickly and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Facilitated communication between different stakeholders involved in day-to-day operations activities.
First Data Merchant ServicesHagerstown, USA
Customer Service Representative
Job overview
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Westchester Community College
Social Sciences
01.2016
University Overview
GPA: Phi Beta Kappa
Florida International UniversityMiami, FL
Certified Professional Trainer
01.2002
University Overview
Smithsburg High SchoolSmithsburg, MD
High School with Honors
06.1994
University Overview
GPA: Latin Honor Society, National Honor Society, Basketball
Skills
- Strategic planning
- Microsoft office expertise
- Verbal and written communication
- Multitasking and organization
- Project management
- Problem-solving
- Staff training and development
- Financial reporting
- Process improvement strategies
- Cost reduction
Activities
Activities
In my spare time, I enjoy running, snowboarding, reading and spending time with my family.
References
References
References available upon request.Timeline
Assistant Manager
Vail Resorts Inc
06.2022 - 02.2024
Team Lead Product Sales and Services
Vail Resorts
11.2021 - 06.2023
Controller
CC Processors
02.2013 - 06.2020
Consultant
Outside Ventures
03.2008 - 05.2009
Executive Assistant
Business Payment Systems
10.2003 - 08.2004
Director of Operations
MSP Direct
06.2002 - 10.2003
ISO Trainer
Chase Merchant Services
09.2001 - 06.2002
Trainer
First Data Merchant Services
05.1996 - 09.2001
Senior Operations Analyst
First Data Merchant Services
Customer Service Representative
First Data Merchant Services
Westchester Community College
Social Sciences
Florida International University
Certified Professional Trainer
Smithsburg High School
High School with Honors
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