Stephanie Bletnitsky

• Generated over $2 million in revenue by strategically leading account management, utilizing cloud-based solutions to both retain and expand the client base
• Spearheaded and drove multiple initiatives centered around SaaS platforms, resulting in substantial revenue growth and enhanced operational efficiency for the company
• Identified critical process gaps in cloud-based product offerings, taking proactive ownership to launch new solution-driven initiatives that significantly reduced revenue losses
• Led regular cross-functional meetings with internal stakeholders to identify progress, address challenges, and drive continuous improvement across the organization
• Developed and executed cross-functional strategies by aligning teams through root cause analysis and solution-based initiatives, ensuring consistent outcomes
• Championed a growth mindset among key stakeholders, driving solution adoption that enhanced both business performance and customer satisfaction, leading to increased retention
• Directed collaborations with sales and marketing to identify and capture new business opportunities in the cloud computing space, ensuring tailored customer success strategies for key partnerships
• Owned and cultivated executive-level partnerships with global accounts, focusing on scaling cloud-based enhancements to meet increasing demand
• Acted as a primary escalation point for cloud-specific challenges, ensuring swift resolution and maintaining strong customer relationships
• Led business reviews and account reconciliations with executive leadership, providing detailed analysis and strategic insights
• Oversaw and reported on Software YTD revenue, recurring revenue, and account revenue YTD, delivering strategic data to inform leadership's decision-making processes
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
• Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
• Enhanced stakeholder satisfaction with timely and transparent communication strategies.
• Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
• Fostered culture of innovation, encouraging development of cutting-edge solutions.
• Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
• Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
• Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
• Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
• Interacted well with customers to build connections and nurture relationships.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reported issues to higher management with great detail.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Determined metrics and objectives across organization

• Served as primary point of contact with clients
• Practiced servant leadership to engage fellow leadership and create high morale
• Managed head count, compensation reviews, and provided budgetary limits across organization
• Responsible for CRM Platforms adhering to and enforcing company policies, actioning recognition efforts and disciplinary actions when needed
• Analyzed process workflow, employee and space requirements and equipment layout; implemented changes
• Strategically evaluate fiscal budget, ROI, and correlated findings to performance
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Cultivated high-performance culture within organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
• Championed change management initiatives within organization to ensure smooth transitions during periods of growth or restructuring.
• Collaborated closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals.
• Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
• Negotiated favorable contracts with vendors, securing advantageous terms for company while maintaining strong professional relationships.
• Developed and executed targeted business development initiatives, leading to expansion of company's client base.
• Drove digital transformation efforts within organization by implementing advanced technology solutions that streamlined workflows and improved customer experience.
• Implemented cost-saving measures by conducting thorough financial analysis and identifying areas of inefficiency within organization.
• Increased company growth through collaboration with sales and marketing departments.
• Revised corporate policies and procedures to ensure compliance with evolving industry regulations, mitigating potential risks.
• Managed multi-million dollar budgets responsibly, achieving cost savings and ensuring resources were allocated effectively.
• Increased company revenue by implementing innovative marketing strategies and streamlining sales processes.
• Enhanced employee engagement and satisfaction through implementation of comprehensive training programs and performance management systems.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Managed financial, operational and human resources to optimize business performance.
• Oversaw business-wide changes to modernize procedures and organization.
• Cultivated company-wide culture of innovation and collaboration.
• Represented organization at industry conferences and events.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Monitored key business risks and established risk management procedures.
• Founded performance- and merit-based evaluation system to assess staff performance.
• Evaluated market trends to identify emerging opportunities and inform strategic decision making.
• Secured lucrative partnerships by establishing strong relationships with key industry players.
• Grew customer base through targeted outreach and networking events.
• Established foundational processes for business operations.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Streamlined operational processes for improved efficiency and cost reduction.
• Networked with other businesses and customers to increase sales opportunities and contacts.
• Recruited, interviewed and hired new staff members and developed training materials for employees.
• Navigated complex legal requirements to ensure compliance with industry regulations while minimizing risk exposure for business.
• Oversaw talent acquisition efforts, building diverse team of skilled professionals who contributed significantly to company's success.
• Championed culture of innovation, encouraging creative problem-solving throughout organization.
• Fostered dynamic and inclusive company culture, attracting top talent and reducing staff turnover.

• Primary point of contact for clients; responsible for coordination of Sales team and Construction team for five communities
• Sent Customer Service Warranty Correspondence, created Warranty SO's, PO's and B/C's
• Collaborated with Sales team and Superintendents on project progression weekly
• Audited and approved all invoices to ensure submission for prompt payment
• Coordinated new Home Buyer Walk Through and Warranty Service Requests
• Evaluated Home Buyer requests and complaints, determined their validity and extent of company responsibility for repairs
• Prepared and maintained records for Customer Care Department
• Integrated technology solutions into daily workflows for increased efficiency in communication, documentation, and scheduling activities.