Stephanie Blevins
Columbus,OH
Summary
Dynamic Patient Service Representative with a proven track record at Quantum Health, excelling in customer service and HIPAA compliance. Skilled in insurance verification and conflict resolution, I effectively connect patients with essential resources, ensuring optimal health outcomes while maintaining confidentiality and accurate documentation. Committed to enhancing patient satisfaction through exceptional support.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Quantum Health
01.2022 - 06.2024
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Customer Service Representative
Check Smart Corporate Office
01.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Technical Support Representative
Dish Network
10.2019 - 03.2020
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Bachelor of Science - Medical Administration
Southern New Hampshire University
Hooksett, NH01-2025
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL06-2022
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Payment collection
- Conflict resolution
- Phone etiquette
- Excellent computer skills
- Proficient in Microsoft Excel,Word, Power Point, Outlook, and Teams
- Proficient in Apple DOS
- Data entry skills
Timeline
Patient Service Representative
Quantum Health
01.2022 - 06.2024
Customer Service Representative
Check Smart Corporate Office
01.2021 - 03.2022
Technical Support Representative
Dish Network
10.2019 - 03.2020
Bachelor of Science - Medical Administration
Southern New Hampshire University
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
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