Outlook
Stephanie Martin
Customer Service
Chattanooga,Tn
Summary
Dynamic professional with a proven track record at Orange Grove Center, adept in crisis intervention and preventive maintenance. Excelled in roles requiring exceptional organization and employee scheduling, enhancing household efficiency and security. Skilled in calendar management and staff training, significantly improving operational workflows and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
House Manager
Orange Grove Center
12.2023 - Current
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Oversaw budget to manage expenditures and control costs.
- Improved household efficiency by implementing detailed schedules and routines for staff members.
Administrative Assistant/Scheduling Coordinator
Trident Security
04.2017 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
PNC Bank
07.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Administrative Assistant
Bugs Exterminators
06.2019 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Education
High School Diploma -
North University High School
Lauderhill, FL05-2006
Skills
- Calendar management
- Preventive Maintenance
- Exceptional organization
- Crisis intervention
- Employee scheduling
- Appointment coordination
- Staff training
- Expense management
Certification
MEDICATION (ADMINISTER MEDS)
- First Aid Certification
- CPR/AED Certification
State certified to admister medication.
I am able to administer medication to Individuals with disablities
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 staff members.
Software
Word
Microsoft
Excel
Timeline
House Manager
Orange Grove Center
12.2023 - Current
Customer Service Representative
PNC Bank
07.2022 - 11.2023
Office Administrative Assistant
Bugs Exterminators
06.2019 - 06.2022
Administrative Assistant/Scheduling Coordinator
Trident Security
04.2017 - 12.2023
MEDICATION (ADMINISTER MEDS)
- First Aid Certification
- CPR/AED Certification
High School Diploma -
North University High School
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