Stephanie Bly
Oceanside,CA
Summary
Customer-focused Head Bartender with 10+ years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary.
Overview
14
14
years of professional experience
Work History
AUTO DETAILER/General Laborer, Industrial
Four M Auto Sales
04.2023 - 11.2023
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Streamlined the detailing process for increased efficiency and reduced turnaround time.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Performed high-quality paint correction tasks to remove scratches and swirl marks, resulting in improved vehicle appearance.
- Applied ceramic coatings for long-lasting protection against environmental hazards, increasing vehicle longevity.
- Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
- Developed strong relationships with clients by consistently delivering exceptional auto detailing services.
Bartender/Management
LB's Lounge
01.2022 - 04.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
General Construction/Home Remodeling
M Property Management
01.2022 - 02.2023
- Improved client satisfaction by providing exceptional home remodeling assistance and maintaining clear communication throughout the project.
- Assisted in completing remodeling projects on time and within budget by efficiently managing materials, schedules, and collaborating with team members.
- Enhanced overall project quality by meticulously following design plans and paying close attention to detail during the execution of tasks.
- Contributed to a safe work environment by adhering to workplace safety guidelines and promptly addressing potential hazards.
- Supported senior remodeling professionals in meeting project goals through consistent collaboration, proactive problem-solving, and task prioritization.
- Streamlined project workflow by effectively organizing tools, materials, and equipment for easy access and efficient use.
- Facilitated successful home remodels by skillfully performing various carpentry, plumbing, electrical, and painting tasks as needed.
Concrete Laborer
King Kong Construction
04.2021 - 12.2022
- Enhanced project efficiency by assisting in the setup and dismantling of concrete forms and frameworks.
- Improved job site safety by conducting regular equipment inspections, ensuring proper maintenance and timely repairs.
- Assisted in accurate measurements for concrete placement, guaranteeing precise dimensions and alignment.
- Collaborated with team members to achieve timely completion of projects, meeting client deadlines and expectations.
- Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.
- Contributed to a clean work environment by performing daily job site cleanup tasks, promoting overall safety standards.
- Completed various concrete finishing tasks including screeding, edging, and floating for high-quality results.
- Supported efficient material handling by organizing supplies and staging them at appropriate locations on the job site.
- Maintained clear communication with supervisors regarding project progress, addressing potential issues or delays promptly.
- Increased productivity through effective teamwork while carrying out tasks like grading surfaces, setting up formwork, or placing rebar reinforcements.
Bartender
The Cowboy, Four Aces & Five Star Bowling
01.2019 - 02.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Bartender
The Ellicotville Depot
01.2010 - 04.2016
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Negotiated deals with suppliers to secure competitive prices on high-quality products without sacrificing profit margins.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
No Degree - Pre-Law/Philosophy
St. Bonaventure University
Allegany, NyMaster Barber - Barbering
Erie Boces Master Barbering School
Buffalo, Ny02.2016
Cosmetology - Cosmetology
Olean School of Cosmetology
Olean, Ny06.2015
Mixology
Bartender Basics Course
Olean, Ny02.2008
Diploma - Liberal Arts
Allegany-Limestone High School
Allegany06.2000
Skills
- Blending Techniques
- Measurement Accuracy
- Attentive Service
- Preparing Garnishes
- Cost Control
- Cash Handling
- Taking Inventory
- Wine and Liquor Knowledge
- Customer Service
- Managing Cash Register
- Suggestive Selling
- Retaining Information
- Sales Promotion
- Menu Development
- Sanitation
- Event Planning and Coordination
Affiliations
- Roller Derby Volunteer
Timeline
AUTO DETAILER/General Laborer, Industrial
Four M Auto Sales
04.2023 - 11.2023
Bartender/Management
LB's Lounge
01.2022 - 04.2023
General Construction/Home Remodeling
M Property Management
01.2022 - 02.2023
Concrete Laborer
King Kong Construction
04.2021 - 12.2022
Bartender
The Cowboy, Four Aces & Five Star Bowling
01.2019 - 02.2022
Bartender
The Ellicotville Depot
01.2010 - 04.2016
No Degree - Pre-Law/Philosophy
St. Bonaventure University
Master Barber - Barbering
Erie Boces Master Barbering School
Cosmetology - Cosmetology
Olean School of Cosmetology
Mixology
Bartender Basics Course
Diploma - Liberal Arts
Allegany-Limestone High School
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