Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Bodner

Pittsburgh,PA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Extremely driven to succeed in working within the medical community. Thrive in environments with diverse individuals.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Internship Student

St. Jude Medical
05.2023 - 07.2023
  • Gained online clinical experience.
  • Worked diligently in environment that pertained to highly stressful and emotional information.
  • Reported back to an instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Sorted, organized, and maintained files.
  • Interacted with over 25 patients and patient families by phone or email, to provide information.

Sales Associate Team Leader

Pandora Jewelry
04.2021 - Current
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Increased sales by 30%
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
  • Pandora Top-Seller- Diamond Club in 2021 and 2022

Intern

NASA Kennedy Space Center
06.2022 - 08.2022
  • Gained online professional experience.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Provided astronauts with accurate statistics for space exploration.

Team Leader

Hallmark Cards & Gifts
09.2019 - 03.2021
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Managed an inventory of over 10,000 units in a single department.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

Barista

Target
03.2019 - 09.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Knowledgeable about a menu with endless personalization.
  • Adapted to specific customer needs with an understanding of allergens and diet restrictions.
  • Served an average of 50 customers per shift during an individual shift in a timely manner.

Volunteer

UPMC Mercy
05.2018 - 08.2018
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented the organization positively and professionally while providing the community with much-needed services.
  • Obtained a clinical experience with patients.
  • Prepared patient rooms, and records, and provided scheduling for future appointments.
  • Collection of co-pay as well as the organization of patient health insurance.


Volunteer

Carnegie Science Center
06.2017 - 08.2017
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Oversaw summer camp programs that promoted science education to the youth of Allegheny County in Pittsburgh, PA.

Education

Bachelor of Science - Biological Sciences And Healthcare Management

University of Pittsburgh
Pittsburgh, PA
06.2024

Skills

  • Employee Performance Evaluations
  • Safety and Cleanliness Standards
  • Strategic Planning
  • Policy and Procedure Adherence
  • B2B Sales and Customer Service
  • Adapt to Diverse Groups
  • Product and Service Sales
  • Customer Needs Assessments
  • Product Guidance
  • Excellent People Skills
  • Answering Customer Questions
  • Conflict Resolution

Certification

  • Greenbelt Continuous Improvement Certification, Lean Hospital Management Systems - April 2023
  • Licensed Gemologist- American Gem Society- August 2022
  • CPSP - Certified Professional Sales Person- March 2021

Timeline

Internship Student

St. Jude Medical
05.2023 - 07.2023

Intern

NASA Kennedy Space Center
06.2022 - 08.2022

Sales Associate Team Leader

Pandora Jewelry
04.2021 - Current

Team Leader

Hallmark Cards & Gifts
09.2019 - 03.2021

Barista

Target
03.2019 - 09.2019

Volunteer

UPMC Mercy
05.2018 - 08.2018

Volunteer

Carnegie Science Center
06.2017 - 08.2017

Bachelor of Science - Biological Sciences And Healthcare Management

University of Pittsburgh

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