Stephanie Bogolis
Mansfield,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations. Licensed Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments and microdermabrasion. Energized Senior Sales Representative dedicated to building client relationships and developing high-end accounts. Promoting an unwavering commitment to customer service and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Counselor
Catalyst Life Services
05.2023 - Current
- Attended trainings, staff meetings and professional development seminars, enhancing performance and supporting departmental goals.
- Adapted counseling techniques to best suit individual needs of each client.
- Educated clients on dangers of substance abuse and prevention techniques.
- Supported individuals dealing with mental health and emotional issues.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Listened to clients' concerns and provided encouragement and support.
- Maintained comprehensive client files according to program standards and physician requests.
- Relayed relevant patient care details to supervisory staff.
Licensed Esthetician
Self Employed
06.2022 - Current
- Fostered friendly, warm, and exceptional customer experience.
- Advised clients on proper home-care regimens.
- Provided clients with knowledge of all cosmetic services being provided.
- Recommended retail products for at-home use.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Created repeat business by developing long-term relationships with regular customers.
- Explained benefits of skin care products to clients.
Brand Ambassador
Marketing Companies
01.2021 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Educated trade and distributor partners regarding brand benefits, products and services.
- Reviewed and implemented new company initiatives and executed product activations.
- Collaborated with local field sales to promote brand awareness and sales results.
- Developed recap reports to communicate competition trends, product introductions and new promotions.
- Placed new and existing brand products in competitive retail locations.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained clean, organized and professional work environment.
- Provided exceptional customer service to drive satisfaction.
- Established and maintained positive relationships with customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Educated customers on product features and answered questions regarding product use.
- Communicated product value, quality, and style to educate and entice potential customers.
Senior Sales Representative
T-Mobile
08.2017 - 10.2021
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Identified customer needs by asking appropriate, open-ended questions.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Expanded new business and developed effective sales and marketing campaigns.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers and provided product advice to increase sales.
- Processed and stocked merchandise in accordance with store standards.
- Participated in store meetings and product training sessions to understand and sell items.
Education
Licensed Esthetician - Esthetician
Elite School of Cosmetology
Ashland, OH04.2022
High School Diploma -
Mansfield City Schools
Mansfield, OH05.2012
Skills
- Food Services
- Mood Disorders
- Workshop Leadership
- Client Documentation
- Crisis Situations
- Rehabilitation Services
- Positive Reinforcement Methods
- Safety Techniques
- Client Guidance
- Safety Requirements
- Teamwork Skills
- Safety Procedures
- Mental Health Support
- Emotional Support
- Team Meetings
- Medication Identification
- Client Needs Assessment
- Sales Expertise
- Care Regimen Design
- Public Health Codes Knowledge
- Schedule Management
- Waxing and Laser Hair Removal
- Eyebrow Shaping
- Excellent Team Player
- Hair Removal
- Customer Massage
- Examine Client Skin
- Outstanding Client Care
- Care Recommendation
- Proficiency in Eyebrow and Lash Tinting
- Esthetics
- Scheduling
- Cold Calling
- Outbound Sales Calling
- Staff Training
- Sales Development
- Product and Service Knowledge
- Sales Goals
- Client Relationship Management
- Customer Support
- Selling Techniques
- Social Media Platforms
- Problem-Solving Techniques
- Providing Feedback
- Customer Needs Assessment
- Brand Awareness and Identity
- Maintaining Clean Work Areas
- Product Demonstration
- Pouring Samples
- Social Media Expertise
- Mind for Marketing
- Relationship Builder
- Performance Improvement
- Marketing and Advertising
- Customer Service
- Communication Skills
- Sales Documentation
- Customer Identification and Qualification
Certification
- CPR/AED Certified - (07/05/2023 - 07/2025)
- TIPS On-Premise Alcohol Server Certified - (11/07/2022 - 11/06/2025)
- Food Safety Training & Certification
- Vendors License
- KrissaKosmetics LLC
- MED Trained
- Billing
Timeline
Assistant Counselor
Catalyst Life Services
05.2023 - Current
Licensed Esthetician
Self Employed
06.2022 - Current
Brand Ambassador
Marketing Companies
01.2021 - Current
Senior Sales Representative
T-Mobile
08.2017 - 10.2021
Licensed Esthetician - Esthetician
Elite School of Cosmetology
High School Diploma -
Mansfield City Schools
- CPR/AED Certified - (07/05/2023 - 07/2025)
- TIPS On-Premise Alcohol Server Certified - (11/07/2022 - 11/06/2025)
- Food Safety Training & Certification
- Vendors License
- KrissaKosmetics LLC
- MED Trained
- Billing
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