Stephanie Bolden
Horn Lake,MS
Summary
Results-driven professional with experience at the Mississippi State Department of Health, excelling in data entry and community health. Demonstrated expertise in Microsoft Excel and a keen attention to detail, significantly improving project turnaround times. Adept at building trust within diverse communities and training peers to enhance service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
Mississippi State Department Of Health
01.2021 - 04.2025
- Followed established procedures to enter and process data with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office, Microsoft Excel & RedCap.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies & HIPPA.
- Created and maintained data entry logs to track data entry activities.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Performed follow-up calls to participants that participated in health screenings.
- Made contact to various referral agencies to ensure participants received the assistance needed.
Community Health Worker
Mississippi State Department Of Health
01.2021 - 04.2025
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
- Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.
- Performed follow-up calls to participants that participated in health screenings.
Medical Administrative Assistant
Indianola Wellness
11.2017 - 02.2020
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Reconciled daily payments received and prepared deposits for smooth office finances.
Education
High School Diploma -
Gentry High School
Indianola, MSGraduate Certificate -
Mississippi Delta Community College
Moorhead, MSSkills
- Data entry
- Microsoft Word
- Microsoft Excel
- Fast typing speed
- File management
- Attention to detail
- Spreadsheet management
Certification
- CMAA - Certified Medical Administrative Assistant
- CCHW- Certified Community Health Worker
- Healthy Lifestyle Coach
- Phlebotomists
Timeline
Data Entry Clerk
Mississippi State Department Of Health
01.2021 - 04.2025
Community Health Worker
Mississippi State Department Of Health
01.2021 - 04.2025
Medical Administrative Assistant
Indianola Wellness
11.2017 - 02.2020
High School Diploma -
Gentry High School
Graduate Certificate -
Mississippi Delta Community College
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