Stephanie Bolorin
Rochester
Summary
Dynamic General Manager with a proven track record in employee engagement, conflict resolution, and performance management. Expertise in driving profitability and operational excellence while fostering a strong store culture.
Overview
23
23
years of professional experience
Work History
General Manager
LOFT
Portsmouth
01.2017 - Current
- Managed store operations for a staff of up to 25 sales associates and 4 managers in a customer-centric, fast-paced retail environment.
- Led strategic business planning focused on driving profitability, sales growth, and labor efficiency.
- Directed daily operations, maintained payroll accuracy, and controlled operational expenses while ensuring compliance with company standards.
- Built a strong store culture, aligned with brand values, and customer experience goals.
General Manager
The Limited
Portsmouth
01.2003 - 01.2017
- Promoted from Sales Associate in 2007.
- Lead a team of 12 sales associates and 3 managers, fostering accountability, performance, and career progression.
- Consistently met or exceeded sales and client service goals through effective coaching, motivating, and performance tracking.
- Recruited and developed top talent, leading to multiple promotions into management roles.
- Successfully transitioned the store from a front-end retail location to a profitable backroom conversion, and supported additional store transitions district-wide.
- Collaborated with district leadership to ensure brand standards, merchandising execution, and operational excellence were consistently achieved.
Education
Epping Middle-High School
Epping, NHSkills
- KEY ACHIEVEMENTS
- Reduced operational expenses while increasing revenue through strategic scheduling and payroll optimization
- Successfully implemented multiple store conversions, supporting district-level operational transitions
- Consistently achieved top store rankings in customer service and compliance audits
- Developed future leaders through structured coaching, succession planning, and mentorship
ADDITIONAL STRENGTHS
Strong verbal and written communication
Employee engagement and retention
Conflict resolution and performance management
Adaptability and schedule flexibility support operational standards
Timeline
General Manager
LOFT
01.2017 - Current
General Manager
The Limited
01.2003 - 01.2017
Epping Middle-High School