Summary
Overview
Work History
Education
Skills
Software
Data entry, Excel in computer data bases
Timeline
Generic

Stephanie Bonanno

Seminole,United States

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

Full Specialist

CT Nail Studio
Largo, FL
02.2019 - 12.2022
  • Maintained high number of return customers through precise nail clipping, polishing, foot massage, timing of service.
  • Consistently received positive performance reviews from guests.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 10 daily customers.
  • Spoke with clients regarding health history, expectations, services and procedures for over 90% customer satisfaction.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.

Telemarketing/Customer Service

Advanced Data Associates
Seminole, FL
11.2021 - 03.2022
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Handled over 200 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services

Full Specialist

In Fashion Nails
Seminole, FL
12.2018 - 12.2019
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 10 daily customers.
  • Maintained regular client list of up to 30 repeat customers while handling 6 walk-in clients daily.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Sanitized and organized station and tools by wiping and dusting station with hospital grade sanitizer after each client.
  • Maintained 20 repeat clients nail health by attaching acrylics, filing, cutting and painting nails.
  • Performed 10 daily nail services, including manicures, pedicures, paraffin wax treatments and full nail sets.

Education

High School Diploma -

Dixie Hollins High School
Kenneth City, Florida
08.1987 - 07.1991

Certificate - Cosmetology Education

American Institute of Beauty
Largo, FL
06.2018 - 11.2018

Certificate-Not Completed - Financial Accounting

SPC St. Petersburg College
Tarpon Springs, FL
05.2020 - Current

Skills

Data Entry

undefined

Software

Data entry, Excel in computer data bases

Data entry, Excel in computer data bases

Microsoft, Word, Excel and Outlook

Timeline

Telemarketing/Customer Service

Advanced Data Associates
11.2021 - 03.2022

Certificate-Not Completed - Financial Accounting

SPC St. Petersburg College
05.2020 - Current

Full Specialist

CT Nail Studio
02.2019 - 12.2022

Full Specialist

In Fashion Nails
12.2018 - 12.2019

Certificate - Cosmetology Education

American Institute of Beauty
06.2018 - 11.2018

High School Diploma -

Dixie Hollins High School
08.1987 - 07.1991

Similar Profiles

CREATE PROFILE
Stephanie Bonanno