Data entry, Excel in computer data bases
Stephanie Bonanno
Seminole,United States
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Full Specialist
CT Nail Studio
Largo, FL
02.2019 - 12.2022
- Maintained high number of return customers through precise nail clipping, polishing, foot massage, timing of service.
- Consistently received positive performance reviews from guests.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 10 daily customers.
- Spoke with clients regarding health history, expectations, services and procedures for over 90% customer satisfaction.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Telemarketing/Customer Service
Advanced Data Associates
Seminole, FL
11.2021 - 03.2022
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled over 200 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Full Specialist
In Fashion Nails
Seminole, FL
12.2018 - 12.2019
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 10 daily customers.
- Maintained regular client list of up to 30 repeat customers while handling 6 walk-in clients daily.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Sanitized and organized station and tools by wiping and dusting station with hospital grade sanitizer after each client.
- Maintained 20 repeat clients nail health by attaching acrylics, filing, cutting and painting nails.
- Performed 10 daily nail services, including manicures, pedicures, paraffin wax treatments and full nail sets.
Education
High School Diploma -
Dixie Hollins High School
Kenneth City, Florida 08.1987 - 07.1991
Certificate - Cosmetology Education
American Institute of Beauty
Largo, FL 06.2018 - 11.2018
Certificate-Not Completed - Financial Accounting
SPC St. Petersburg College
Tarpon Springs, FL 05.2020 - Current
Skills
Data Entry
Good Telephone Etiquette
Attention to Detail
Microsoft, Word, Excel and Outlook
Package routing
Customer and client relations
Relationship building
Software
Data entry, Excel in computer data bases
Microsoft, Word, Excel and Outlook
Timeline
Telemarketing/Customer Service
Advanced Data Associates
11.2021 - 03.2022
Certificate-Not Completed - Financial Accounting
SPC St. Petersburg College
05.2020 - Current
Full Specialist
CT Nail Studio
02.2019 - 12.2022
Full Specialist
In Fashion Nails
12.2018 - 12.2019
Certificate - Cosmetology Education
American Institute of Beauty
06.2018 - 11.2018
High School Diploma -
Dixie Hollins High School
08.1987 - 07.1991