Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Stephanie Boone

Puyallup

Summary

I am a seasoned billing professional with expertise in invoicing and accounts receivable processes. Renowned for fostering team collaboration and driving results, I ensure seamless operations and client satisfaction. I excel at adapting to evolving needs and establishing efficient workflows through strong leadership, analytical skills, and meticulous attention to detail. Highly reliable, I focus on precision and efficiency in managing billing cycles. My goal is to prioritize the company's best interests while cultivating a collaborative and productive environment.


Overview

19
19
years of professional experience

Work History

Demand Billing Manager

Macdonld-Miller Facility Solutions LLC
11.2007 - 05.2025
  • Addressed billing issues by investigating and resolving concerns efficiently.
  • Trained and guided staff on procedures, compliance standards, and billing practices.
  • Developed Standard Operating Procedures (SOPs) to enhance process efficiency.
  • Collaborated with cross-functional teams to swiftly resolve billing-related issues, minimizing operational disruptions.
  • Reduced invoicing errors and discrepancies through diligent monitoring and regular audits of billing data.
  • Enhanced team productivity by delegating tasks effectively, setting performance targets, and providing constructive feedback.
  • Conducted performance reviews and implemented improvement plans to boost staff performance.
  • Tested billing modules to improve functionality and processes.
  • Generated monthly and weekly KPI reports to track performance metrics.
  • Compiled monthly financial reports for comprehensive financial analysis.
  • Established escalation processes to streamline call reviews and resolve customer disputes.
  • Executed General Ledger adjustments to ensure financial alignment across business units.
  • Processed credits and payment applications accurately.
  • Set up customer accounts and performed account reconciliations.
  • Managed weekly invoicing processes efficiently.

Head Cashier

The Home Depot
02.2006 - 11.2007
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Education

High School Diploma -

Riverside High School
Chattaroy, WA
06-2004

Skills

  • Problem Solving
  • Process Improvement
  • Time Management
  • Organization
  • Communication
  • Customer Service
  • Attention to Detail
  • Experience in Power BI
  • Experience using Microsoft GP, Oracle, Ariba, Corrigo, CRM and Oracle
  • Proficient in Microsoft Office Suite: Word, Excel, Teams, and Outlook

Accomplishments

  • Supervised a team of 7 staff members.
  • Successfully led the team to achieve a 5.1 million dollar billing month in December 2024, contributing to a record-breaking annual billing total of over $57 million for MacDonald-Miller.
  • Reduced Work in Progress (WIP) from 5% to 3.2%.
  • Organized and led a successful intern workshop event.
  • Advanced from Billing Specialist to Lead in 2022, then to Supervisor in 2023, and ultimately to Billing Manager in 2025.
  • Participated in a process improvement committee, identifying and developing over 40 previously undocumented Standard Operating Procedures (SOPs).

Interests

  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Road Trips
  • Camping
  • Watching Movies and TV Shows
  • Animal Care
  • Reading
  • Personal Development and Self-Improvement

Timeline

Demand Billing Manager

Macdonld-Miller Facility Solutions LLC
11.2007 - 05.2025

Head Cashier

The Home Depot
02.2006 - 11.2007

High School Diploma -

Riverside High School

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Stephanie Boone