Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Stephanie Booth

Miami Beach,FL

Summary

Highly motivated and detail-oriented experienced Regional Manager with a 7-year tenure in Loss Prevention, Stock Management, POS Systems, and devices with a proven ability to work in a fast paced environment. Demonstrated capability of managing multiple priorities simultaneously across 33 locations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Regional AMT

ZARA USA INC
01.2020 - 06.2023
  • Managed 33 West Coast locations, extending my role as Regional Device Trainer
  • Follow up on management training and implementations related to authorizations, cash management procedures, loss prevention protocols and shrinkage
  • Weekly KPI follow up in administration, stock management, shrinkage and technology to monitor the stores performance
  • Supported Head of Loss Prevention with security needs, investigations, planning and organizing of inventory cycles for merchandise and devices.
  • Supported and supervised stores inventory processes
  • Analyze stores shrinkage goals and organize action plans to prevent internal and external loss.
  • Collaborated with operations and stock control to detect training needs and follow up on procedures related to readings, movements, theoretical vs RFID stock and any other areas which cause possible discrepancies to the store inventory.
  • Daily store visits to review stores performance, support store teams, and implement corrective actions when needed
  • Device inventory control and maintenance

Regional Device Trainer

ZARA USA INC
08.2016 - 01.2020
  • Developed effective training plans based on department needs and objectives directed to Head Cashiers, Store Management and identified opportunities for additional training
  • Improved Head Cashier and cashier performance by implementing effective training plans targeting transactions, procedures, standards and customer service
  • Enhanced Head Cashier engagement through interactive workshops and hands-on activities.
  • Ensured fulfillment of POS general rules, opening and closing procedures
  • Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
  • Coached management on best practices, providing constructive feedback to support their professional growth.
  • Close partnership with Head of AMT and IT Dept to ensure store technology needs are met
  • Store follow up to ensure ATS are reported and partnered with IT Dept on assistance turnaround
  • Pilot register software and application versions to identify errors and escalate to the appropriate department for resolution prior to launching
  • Implemented and trained store teams on new technology (devices and applications) and reinforced prior technology practices
  • Define and identify the appropriate device usage, control and maintenance in stores.
  • Prepared devices and trainings related to pop-ups, new openings, and closings
  • Peak of seasons preparations

Head Cashier

ZARA USA INC
05.2011 - 08.2016
  • Reported to Store Management and Regional Device Trainer
  • Managed a team of up to 30 cashiers
  • Prepared cashier schedules and dailies to ensure proper coverage
  • Partnered with management to ensure peak hours and seasons were covered with cross-trains
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Further trained and developed existing cashiers to showcase their potential to support their growth
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Reviewed closing deposit and paperwork daily
  • Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
  • Provide immediate solutions to unexpected issues that may arise
  • Troubleshoot of registers and devices at store to maintain optimal efficiency
  • ATS reporting where IT assistance is further required

Sales Associate

ZARA USA INC
03.2010 - 05.2011
  • Maintained visual standards throughout the store ensuring product was well restocked and organized
  • Processed shipments and backstocked excess articles
  • Ensured customer satisfaction in the fitting rooms offering alternatives
  • Provided optimal customer service on the sales floor by being available and displaying product knowledge
  • Processed register transactions efficiently while ensuring cash handling accuracy

Education

Business Management

Florida International University
Miami, FL

Associate of Arts -

Miami Dade College
Miami, FL
08.2013

Skills

  • Adaptability and Flexibility
  • Problem Solving Aptitude
  • Decision making initiative
  • Strong Attention to Detail
  • Effective Communication Abilities
  • Capability of working under pressure
  • Self motivated and ability to motivate others
  • Work autonomously and as part of a team
  • Strong knowledge of RFID and POS operating systems
  • Microsoft Office (Word, Excel, PowerPoint)
  • Power BI

Certification

  • [Level I - Investigative Interviewing Techniques], [Wicklander Zulawski] - [December 2023]

Languages

English
Spanish

Timeline

Regional AMT

ZARA USA INC
01.2020 - 06.2023

Regional Device Trainer

ZARA USA INC
08.2016 - 01.2020

Head Cashier

ZARA USA INC
05.2011 - 08.2016

Sales Associate

ZARA USA INC
03.2010 - 05.2011

Business Management

Florida International University

Associate of Arts -

Miami Dade College

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Stephanie Booth