Stephanie Borah
Administrative Assistant
Dawson,ILLINOIS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environment with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
Springfield Ball Charter School
Springfield, Illinois
01.2018 - Current
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Interacted with vendors to purchase and set up equipment and services.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Screened visitors and issued badges to maintain safety and security.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Scheduled office meetings and client appointments for staff teams.
- Set up conference rooms, technology and materials to facilitate meetings.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Edited documents to improve accuracy of language, flow and readability.
Attendance Manager/Guidance & Athletic Secretary
Springfield District 186-Springfield High School
Springfield, Illinois
06.2011 - 01.2018
- Recommended systems improvements to technical staff, prioritizing accurate attendance records.
- Kept attendance for 1496 students
- Ran absence and tardy reports for grades 9-12 for Assistant Principals
- Assisted with day-to-day operations and activities for assigned sport.
- Established team priorities, maintained schedules and monitored performance.
- Maintained financial accuracy when handling over $10K in revenue each day.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Record requests
- Answered and directed all calls
- Kept great communication and relations with students, parents and staff.
- Report cards
- Assist principals with scheduling, course requests, field trips, report cards, testing, etc.
- Order supplies, keep records, create rosters & track eligibility
- Other duties as assigned
Administrative Assistant
G-Tech Corporation
Springfield, Illinois
04.2007 - 05.2011
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Screened visitors and issued badges to maintain safety and security.
- Scheduled office meetings and client appointments for staff teams.
- Set up conference rooms, technology and materials to facilitate meetings.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Booked airfare, hotel and ground transportation to coordinate office travel.
Operations Manager
O'Donuts Inc.
Springfield, Illinois
05.2003 - 03.2007
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Developed systems to track and log work issues.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Evaluated suppliers to maintain cost controls and improve operations.
- Increased profit by streamlining operations.
Store Manager
Lincoln Land Oil Company
Springfield, Illinois
07.1993 - 01.2003
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Lanphier High School
Springfield, IL 08.1988 - 06.1992
Associate of Arts - Business Administration And Management
Lincoln Land Community College
05.2001 -
Skills
Office administration
undefinedTimeline
Administrative Assistant
Springfield Ball Charter School
01.2018 - Current
Attendance Manager/Guidance & Athletic Secretary
Springfield District 186-Springfield High School
06.2011 - 01.2018
Administrative Assistant
G-Tech Corporation
04.2007 - 05.2011
Operations Manager
O'Donuts Inc.
05.2003 - 03.2007
Associate of Arts - Business Administration And Management
Lincoln Land Community College
05.2001 -
Store Manager
Lincoln Land Oil Company
07.1993 - 01.2003
High School Diploma -
Lanphier High School
08.1988 - 06.1992
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