Stephanie Borah
Administrative Assistant
Dawson,ILLINOIS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environment with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
Springfield Ball Charter School
Springfield, Illinois
01.2018 - Current
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Interacted with vendors to purchase and set up equipment and services.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Screened visitors and issued badges to maintain safety and security.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Scheduled office meetings and client appointments for staff teams.
- Set up conference rooms, technology and materials to facilitate meetings.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Edited documents to improve accuracy of language, flow and readability.
Attendance Manager/Guidance & Athletic Secretary
Springfield District 186-Springfield High School
Springfield, Illinois
06.2011 - 01.2018
- Recommended systems improvements to technical staff, prioritizing accurate attendance records.
- Kept attendance for 1496 students
- Ran absence and tardy reports for grades 9-12 for Assistant Principals
- Assisted with day-to-day operations and activities for assigned sport.
- Established team priorities, maintained schedules and monitored performance.
- Maintained financial accuracy when handling over $10K in revenue each day.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Record requests
- Answered and directed all calls
- Kept great communication and relations with students, parents and staff.
- Report cards
- Assist principals with scheduling, course requests, field trips, report cards, testing, etc.
- Order supplies, keep records, create rosters & track eligibility
- Other duties as assigned
Administrative Assistant
G-Tech Corporation
Springfield, Illinois
04.2007 - 05.2011
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Screened visitors and issued badges to maintain safety and security.
- Scheduled office meetings and client appointments for staff teams.
- Set up conference rooms, technology and materials to facilitate meetings.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Booked airfare, hotel and ground transportation to coordinate office travel.
Operations Manager
O'Donuts Inc.
Springfield, Illinois
05.2003 - 03.2007
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Developed systems to track and log work issues.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Evaluated suppliers to maintain cost controls and improve operations.
- Increased profit by streamlining operations.
Store Manager
Lincoln Land Oil Company
Springfield, Illinois
07.1993 - 01.2003
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Lanphier High School
Springfield, IL 08.1988 - 06.1992
Associate of Arts - Business Administration And Management
Lincoln Land Community College
05.2001 -
Skills
Office administration
Spreadsheet management
Process optimization
Meeting minutes
Relationship building
Administrative support
Attendance record management
School records monitoring
OSHA compliance
Business administration
Employee training and development
Bookkeeping
Payroll and budgeting
Account Reconciliation
Multi-line phone proficiency
Recordkeeping
Timeline
Administrative Assistant
Springfield Ball Charter School
01.2018 - Current
Attendance Manager/Guidance & Athletic Secretary
Springfield District 186-Springfield High School
06.2011 - 01.2018
Administrative Assistant
G-Tech Corporation
04.2007 - 05.2011
Operations Manager
O'Donuts Inc.
05.2003 - 03.2007
Associate of Arts - Business Administration And Management
Lincoln Land Community College
05.2001 -
Store Manager
Lincoln Land Oil Company
07.1993 - 01.2003
High School Diploma -
Lanphier High School
08.1988 - 06.1992