Stephanie Boswell
Andrews
Summary
With a proven track record at LaQuinta, I excel in operations oversight and employee coaching, significantly enhancing customer satisfaction and streamlining front desk efficiency. My strategic planning ability and adeptness in customer relationship management have been pivotal in resolving issues swiftly, demonstrating a 20% improvement in service delivery. Dedicated individual focused on providing excellent customer service, managing reservations, and streamlining front desk operations. Accomplished in driving team performance, providing leadership and support and handling complex customer inquiries. Highly organized with a proven track record of success in achieving organizational goals.
Overview
2026
2026
years of professional experience
Work History
Front Desk Manager
LaQuinta
10.2015 - Current
- Responded promptly to customer complaints or issues within set timeframe parameters set by the organization's policies.
- Ensured front desk operations ran smoothly and efficiently by maintaining a neat work area and monitoring inventory levels.
- Provided administrative support by managing phone calls, emails, and other forms of communication.
- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
- Utilized problem-solving skills when dealing with challenging situations that arose during peak hours or busy times.
General Manager
La Quinta
2025 - 2025
- Oversaw daily operations, ensuring adherence to corporate standards and policies.
- Managed budgeting processes, optimizing resource allocation across departments.
- Developed and implemented strategic initiatives to enhance guest satisfaction and loyalty.
- Led training programs, mentoring staff to improve service delivery and operational efficiency.
- Analyzed performance metrics, identifying areas for improvement in service quality and cost management.
- Coordinated marketing efforts, increasing brand visibility and engagement within local markets.
- Developed and implemented strategies to increase sales and profitability.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Inventory Specialist
Baker Hughes Inc
2024 - 2025
- Managed inventory levels using advanced tracking systems to ensure optimal stock availability.
- Developed and implemented streamlined processes for efficient inventory management and distribution.
- Conducted regular audits to maintain accuracy of stock records and identify discrepancies.
- Collaborated with cross-functional teams to enhance supply chain operations and reduce lead times.
- Analyzed inventory data to drive strategic decisions that improved operational efficiency.
Assistant Manager
Dollar General
09.2018 - 03.2020
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Coached and mentored new employees on company policies and procedures.
- Tracked store inventories and replenished products according to demand.
Truck Driver
Swift Transportation
04.2013 - 01.2015
- Demonstrated ability to work independently without supervision for extended periods of time.
- Checked tire pressure, fluid levels, brakes, lights.
- Followed road safety regulations and traffic laws to prevent accidents and vehicle damage.
- Inspected vehicles before trips to locate and eliminate potential mechanical problems.
- Safely operated a tractor-trailer to transport materials over long distances.
- Provided excellent customer service when delivering goods in a courteous manner.
- Loaded and unloaded freight using appropriate material handling equipment.
- Completed pre-trip inspections in accordance with Department of Transportation regulations.
Education
High School Diploma - undefined
Andrews High school
Andrews, TX05.1998
Skills
- Strategic Planning
- Operations Oversight
- Employee Coaching and Mentoring
- Customer Relationship Management
- Performance reviewing
- Safety and security procedures
Timeline
Assistant Manager
Dollar General
09.2018 - 03.2020
Front Desk Manager
LaQuinta
10.2015 - Current
Truck Driver
Swift Transportation
04.2013 - 01.2015
High School Diploma - undefined
Andrews High school
General Manager
La Quinta
2025 - 2025
Inventory Specialist
Baker Hughes Inc
2024 - 2025