Stephanie Boulware
Lovington,IL
Summary
Over 20 years in Blood Collection Operations with expertise in SOPs, FDA, and AABB compliance. Proven ability in painless venipuncture and adept in centrifugation and aliquoting. Extensive knowledge of medical terminology and committed to delivering exceptional patient care.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Phlebotomist
AdventHealth
Chicago, Illinois
01.2023 - 12.2025
- Collected blood samples from patients using proper techniques and safety protocols.
- Maintained accurate patient records and documentation throughout the phlebotomy process.
- Ensured compliance with infection control standards and safety guidelines during procedures.
- Assisted in training new staff on phlebotomy techniques and patient interaction skills.
- Communicated effectively with patients to alleviate anxiety prior to procedures.
- Prepared laboratory specimens for testing, ensuring proper labeling and handling protocols.
- Monitored inventory of supplies and restocked as needed to maintain workflow efficiency.
- Collaborated with healthcare team members to coordinate patient care effectively.
- Maintained a clean, safe, and organized work environment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Responded quickly and effectively to emergency situations.
- Documented patient information into electronic medical records system.
- Verified collection orders and communicated discrepancies to nurses.
- Provided assistance to clinical staff during patient visits.
Supervisor/Team Leader
Vitalant/LifeSource
08.2012 - 07.2022
- As the daily operational supervisor, responsible for all aspects of donor center operations.
- Managed donor flow and staff assignments for optimal efficiency; ability to foster teamwork
- Ensured compliance with SOP, FDA and AABB standards along with internal corporate practices
- Executed continuous improvement initiatives; evaluated progress against goals
- Empowered staff to identify opportunities process improvements
- Guided trainees through donor interviewing and phlebotomy techniques
- Ensured all subordinate staff prior to performing respective job functions, are adequately trained for the type and complexity of procedures for which they are responsible and can demonstrate all functions reliably, maintain competency via policies/procedures, retraining, education or other appropriate measures.
- Administered performance reviews. Employee counseling and personal corrective action as needed
- Monitored reviewed and approved employee timekeeping
Donor Tech III
LifeSource
10.2001 - 08.2012
- Responsible for performing all duties for efficient, safe and compliant collection of blood and blood products.
- Donor interviews
- Whole blood, Double Red, Plasma, Platelet and Therapeutic component collection
- Performed all assigned duties in compliance with internal SOPs and external regulations
- Engage with donors, provided explanation of procedures, deferrals and other questions regarding eligibility.
- Performed daily setup/takedown procedures for automated machines.
- Adhered to Quality Control procedures; handled FDA inspection and routine guideline inquiries.
Education
Bachelor Degree - Music Education
Vandercook College of Music
01.2000
Graduated -
A.E. Stevenson High School
01.1996
Skills
- Blood collection and venipuncture
- Patient documentation and compliance
- Infection control measures
- Specimen preparation techniques
- Emergency response protocols
- Staff training and development
- Team collaboration skills
- Customer service excellence
- Attention to detail in procedures
- Effective communication strategies
- Syringe method proficiency
- Pediatric, geriatric, and therapeutic phlebotomy
- Hemoglobin testing expertise
Certification
American Heart Association CPR and AED
Professional Masteries
- 20+ years of Blood Collection Operations ensuring compliance with SOPs, FDA and AABB standards
- Apheresis Collection of Blood
- Alyx
- Trima
- Amicus
- Donor ID
- Vista
- E-Progesa
Cerner
Epic
Professional Development
- Supervisor/Team Leader, Vitalant/LifeSource, 08/01/12, 07/31/22, Managed donor flow and staff assignments for optimal efficiency; ability to foster teamwork, Ensured compliance with SOP, FDA and AABB standards along with internal corporate practices, Executed continuous improvement initiatives; evaluated progress against goals, Empowered staff to identify opportunities for process improvements, Guided trainees through donor interviewing and phlebotomy techniques, Ensured all subordinate staff prior to performing respective job functions, are adequately trained for the type and complexity of procedures for which they are responsible and can demonstrate all functions reliably, maintain competency via policies/procedures, retraining, education or other appropriate measures., Administered performance reviews, employee counseling and personal corrective action as needed, Monitored, reviewed and approved employee timekeeping
- Donor Tech III, LifeSource, 10/01/01, 08/31/12, Responsible for performing all duties for efficient, safe and compliant collection of blood and blood products., Donor interviews, Whole blood, Double Red, Plasma, Platelet and Therapeutic component collection, Performed all assigned duties in compliance with internal SOPs and external regulations, Engaged with donors, provided explanation of procedures, deferrals and other questions regarding eligibility., Performed daily setup/takedown procedures for automated machines., Adhered to Quality Control procedures; handled FDA inspection and routine guideline inquiries.
Timeline
Phlebotomist
AdventHealth
01.2023 - 12.2025
Supervisor/Team Leader
Vitalant/LifeSource
08.2012 - 07.2022
Donor Tech III
LifeSource
10.2001 - 08.2012
Bachelor Degree - Music Education
Vandercook College of Music
Graduated -
A.E. Stevenson High School