Summary
Work History
Overview
Education
Skills
Timeline
AdministrativeAssistant

Stephanie Bourdeau

Boston,MA

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Work History

Administrative Assistant

Dana Behavioral Health
09.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Senior BPO Associates

NTT DATA Services
05.2023 - 02.2024
  • Individuals here have a well-rounded knowledge of the policies for their work area
  • Perform discretion and independent judgement for non-routine matters
  • However, the primary focus of work activity is routine
  • Provides a higher level of support on programs, projects reporting, filing (electronic and hard copy), confidential materials handling, and issue resolution through experience performing the role.

Receptionist

Weston Associates, Inc @ Atrium Staffing Agency
08.2020 - 04.2022
  • Multi-line phone proficiency
  • Knowledge of office etiquette and operations
  • Accurate data entry skills
  • Professionalism and the ability to maintain confidentiality
  • Ability to work well with others and be an effective team member.

Receptionist/Security Desk

Briarwood Rehabilitation & Healthcare Center
03.2018 - 08.2020
  • Greeting guests; family members of the residents & friends
  • Answering phone calls
  • Providing security for front desk.

Sale Associate

ZARA
01.2018 - 03.2018
  • Friendly greeting to all customers
  • Maintain kids dept.by stocking and merchandising items
  • Provide customers with experience on their unique purchase.

Clinical Medical Assistant Externship (Internal Medicine)

BRIGHAM AND WOMEN'S Faulkner Hospital
04.2017 - 05.2017
  • Maintain patient flow by escorting patients from the waiting area to the examination room
  • Prepare patients for their visit, examination, procedure, and/or treatment in accordance with established procedures
  • Takes vital signs, height and weight and ensures documentation in Epic
  • Perform EKG

Cashier

Home Depot
08.2016 - 02.2017
  • Provide quick and accurate checkout service to customers at our registers
  • Maintain the Self-Checkout area
  • Promote specific lines under the guidance of management.

Merchandise Associate

Marshall
11.2014 - 09.2015
  • Trained new cashiers
  • Give every customer immediate and undivided attention
  • Process return merchandise in the Front End/Customer Service Desk Dept
  • Maintaining clean and orderly checkout areas

Office Clerk

Veolia Transportation
05.2014 - 09.2014
  • Answering phone calls
  • Coordinated and assembled daily route assignments for Veolia Drivers
  • Provided clerical support as needed; organized large back log, file paperwork.

Patient Access Representative, Managed Care Dept. - Intern

Boston Medical Center: PerkinElmer
03.2013 - 05.2013
  • Processed referrals for pediatric
  • Processed referrals for primary care patients
  • Answer phone calls

Office Assistant / ABCD Summer Works (Contract)

Massachusetts Bay Community Rail
06.2009 - 07.2009
  • Managed record sorting and filing processes as directed
  • Operated copy and fax machines
  • Created documents as requested.

Administrative Assistant / Intern Program

ABCD Community Coordination
11.2008 - 05.2009
  • Received all incoming calls
  • Recorded messages in detail for Public Relations areas
  • Records management and clerical assistance

Overview

16
16
years of professional experience

Education

No Degree - Certificate-Clinical Medical Assisting

Millennium Training Institute
07.2017

No Degree - Certificate-Medical Office Support

YMCA Training, Inc.
06.2013

High School Diploma -

Snowden International School At Copley
03.2009

Skills

  • Attention to Detail
  • Cheerful and energetic
  • Email and Phone Etiquette
  • Interpersonal Communication

Timeline

Administrative Assistant

Dana Behavioral Health
09.2024 - Current

Senior BPO Associates

NTT DATA Services
05.2023 - 02.2024

Receptionist

Weston Associates, Inc @ Atrium Staffing Agency
08.2020 - 04.2022

Receptionist/Security Desk

Briarwood Rehabilitation & Healthcare Center
03.2018 - 08.2020

Sale Associate

ZARA
01.2018 - 03.2018

Clinical Medical Assistant Externship (Internal Medicine)

BRIGHAM AND WOMEN'S Faulkner Hospital
04.2017 - 05.2017

Cashier

Home Depot
08.2016 - 02.2017

Merchandise Associate

Marshall
11.2014 - 09.2015

Office Clerk

Veolia Transportation
05.2014 - 09.2014

Patient Access Representative, Managed Care Dept. - Intern

Boston Medical Center: PerkinElmer
03.2013 - 05.2013

Office Assistant / ABCD Summer Works (Contract)

Massachusetts Bay Community Rail
06.2009 - 07.2009

Administrative Assistant / Intern Program

ABCD Community Coordination
11.2008 - 05.2009

No Degree - Certificate-Medical Office Support

YMCA Training, Inc.

High School Diploma -

Snowden International School At Copley

No Degree - Certificate-Clinical Medical Assisting

Millennium Training Institute

Similar Profiles

  • CASSANDRA PAUL

    CASSANDRA PAULCASSANDRA PAUL

    Patient Service Representative at Manet Community Health CenterPatient Service Representative at Manet Community Health Center

  • MARIA CAMILA GONZALEZ MEDINA

    MARIA CAMILA GONZALEZ MEDINAMARIA CAMILA GONZALEZ MEDINA

    Administrative Assistant - Support therpist at Dana Care health ServiceAdministrative Assistant - Support therpist at Dana Care health Service

  • Candace Jacobson

    Candace JacobsonCandace Jacobson

    Mental Health Admissions Coordinator at Odyssey Behavioral Healthcare. Behavioral Health Services and FacilitiesMental Health Admissions Coordinator at Odyssey Behavioral Healthcare. Behavioral Health Services and Facilities

  • Natasha Sanchez

    Natasha SanchezNatasha Sanchez

    CNA at Brighton HospiceCNA at Brighton Hospice

  • AMANDA CONCANNON

    AMANDA CONCANNONAMANDA CONCANNON

    Senior Clinical Project Manager, Clinical Operations- Phase 3 experience in Rare Disease at Novo Nordisk Inc.Senior Clinical Project Manager, Clinical Operations- Phase 3 experience in Rare Disease at Novo Nordisk Inc.

CREATE PROFILE
Stephanie Bourdeau