Stephanie Bowen
Bentonville,AR
Summary
Versatile professional eager for exciting opportunities in a new career direction. Skilled in handling administrative tasks. Able to implement innovative approaches to enhance processes to be more efficient. Strong communication and organization skills. Dedicated to contributing to a seamless operation of the workplace.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Optometric Technician
Centerton Family Eyecare
Centerton, AR
11.2014 - 01.2024
- Posted receipts, entered data into Excel spreadsheets and alphabetized folders and invoices.
- Greeted customers upon arrival in a professional manner with a positive attitude while providing excellent customer service and strong communication skills.
- Facilitated training opportunities with the help of company representatives.
- Part of the committee for improved efficiency aimed for a more seamless workplace.
- Strong attention to detail checking patient records for accuracy and updating them when necessary.
- Inventory management skills from ordering supplies from vendors, ensuring that the practice had adequate stock at all times.
- Contacted insurance companies to verify coverage information prior to treatment.
- Prepared invoices for services rendered and collected payments from patients.
- Filed paperwork in accordance with HIPAA regulations and office protocols. Data analysis and interpretation in filing insurance.
- Customer and stakeholder management communication with patients, insurance companies and referring physicians.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Took initiative in finding efficient programs and equipment.
- End to end project management in implementing new programs and follow through with training for all employees.
Office Manager
Miller Eye Clinic
05.2010 - 11.2014
- Worked in a small office environment fulfilling jobs of front desk staff, optometric technician, optician, and billing
- Skilled in optimizing workflow and enhancing patient satisfaction
- Strong personal and leadership skills lead to a positive and productive work environment.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Education
High School Diploma -
Tillamook High School
Tillamook, OR06-2006
Skills
- Organization Skills
- Multitasking
- Quick Learner
- Flexible
- Problem Solving
- Team Player
- Detail Oriented
- Customer Service
- Adaptation
- Paperwork Management
- Supply Restocking
- Payment Collection
- Patient Recordkeeping
- Customer Education
- Appointment Setting
- Customer Service Abilities
- Patient Assessment
- Medical History Documentation
- Insurance Processing
- Appointment Scheduling
Certification
Certified Paraoptometric (CPO) - American Optometric Association
Timeline
Optometric Technician
Centerton Family Eyecare
11.2014 - 01.2024
Office Manager
Miller Eye Clinic
05.2010 - 11.2014
High School Diploma -
Tillamook High School
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