Stephanie Bowen
Stockbridge,GA
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization. I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities. I want to excel in this field with hard work, perseverance and dedication.
Overview
8
8
years of professional experience
Work History
Customer Service Agent ACS-125
Delta Air Lines, Hartsfield Jackson International Airport
06.2024 - Current
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Monitored gate area for unauthorized personnel access attempts.
- Performed administrative duties such as filing paperwork or entering data into computer systems.
- Greeted customers in a friendly and professional manner.
CARGO CALL CENTER AGENT
DELTA AIR LINES
03.2023 - Current
- Determined charges for services requested and arranged for billing
- Made appropriate account corrections to resolve customer problems
- Performed outbound calls as needed to provide proactive customer service or sales support services
- Assisted customers in navigating through various web pages on the company's website during their purchase process
- Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions
- Transferred phone calls to the proper department or individual as necessary.
RAMP SAFETY COORDINATOR
DELTA AIR LINES
01.2022 - 02.2023
- Conduct safety observations of both facility and ramp operations
- Provide corrective action feedback
- Conduct safety audits of catering personnel behaviors and submit audits for trending and process compliance review
- Provide on the spot training or corrective behavior
- Attend and participate of daily briefing
- Perform follow up and verify implementation of corrective actions
- Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for on-time connections by guiding incoming and departing aircrafts from the gate positions
- Safeguard cargo, baggage and mail from damage, loss, and weather
- Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion
- Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passenger's destination
- Support frontline teams with JV partner escalations.
RAMP AGENT
DELTA AIR LINES
08.2021 - 12.2021
- Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for on-time connections by guiding incoming and departing aircrafts from the gate positions
- Safeguard cargo, baggage and mail from damage, loss, and weather
- Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion
- Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passenger's destination.
CUSTOMER EXPERIENCE SPECIALIST/SUPERVISOR LOB
DELTA AIR LINES
04.2017 - 08.2021
- Skilled in the use of Delta Reservations tools including Axis, OSCAR/Amadeus Phoenix, Global Collect and Delta Term
- Answered JV (Air France and KLM) calls from Canada, United States, and Mexico
- Leadership skills by providing on the spot training, correct and complement our catering partners team
- Web Vision and DCDC Knowledge
- Arrive to work on time, and ready to help my coworkers when needed if lead is not available
- Inspect workplaces Task prioritization
- Creative thinking.
Education
Bachelor of Science - BS in Psychology Pre-counseling And Therapy
Capella University
06-2028
High School Diploma -
A. GARAY INSTITUTE - Colon
Colon, Panama12-2002
Skills
- Leadership skills
- Snapp and Delta term Knowledge
- Web Vision and DCDC Knowledge
- Inspect workplaces
- Task prioritization
- Training and mentoring
Leadership and Volunteer Experience
Delta Cargo Service Center Engagement Team Member.
- Prepare detailed plans with timelines and milestones for each logistical activity to inform work plans and reports.
- Coordinate and marketed monthly events by conceptualizing event themes, planning budgets, managing logistics.
- Coordinated with cross-functional teams to plan and execute successful engagement programs, events, and conferences for 500+ attendees.
Timeline
Customer Service Agent ACS-125
Delta Air Lines, Hartsfield Jackson International Airport
06.2024 - Current
CARGO CALL CENTER AGENT
DELTA AIR LINES
03.2023 - Current
RAMP SAFETY COORDINATOR
DELTA AIR LINES
01.2022 - 02.2023
RAMP AGENT
DELTA AIR LINES
08.2021 - 12.2021
CUSTOMER EXPERIENCE SPECIALIST/SUPERVISOR LOB
DELTA AIR LINES
04.2017 - 08.2021
Bachelor of Science - BS in Psychology Pre-counseling And Therapy
Capella University
High School Diploma -
A. GARAY INSTITUTE - Colon
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