Stephanie Bowman

Chiropractic Assistant

Optimal Health Chiropractic

03.2013 - 11.2014

Answered phones to respond to customer questions, provide information and schedule appointments.
Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
Input patient data into computer system using Software and checked information for accuracy.
Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
Performed electric muscle stimulation, massage, and mechanical traction.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
Streamlined appointment scheduling for improved patient experience and reduced wait times.
Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
Increased patient retention through exceptional customer service and follow-up communications.
Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Streamlined patient check-in and check-out processes, minimizing wait times and improving overall satisfaction.
Streamlined billing processes for increased accuracy in patient invoicing, enhancing financial operations.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Collected and documented patient medical information such as blood pressure and weight.
Completed EKGs and other tests based on patient presentation in office.