Stephanie Box

On-site product and content coordination:
• Devise and own the ecommerce stock sheet with launch dates to ensure timely site upload to deadlines.
• Liaise with agencies and other departments for imagery content, and global merchandising team to resolve issues.
• Upload product utilising the Product Management System & Salesforce Commerce Cloud - including pricing, assigning to categories, merchandising, adding upsells, cross sells, SEO and descriptions.
• Unassign SKU’s from categories for general product maintenance and reassign with stock replenishments.
• Follow proposed Banner and Tiles content plan to brief marketing agency, test and approve to go live.
• Create Landing pages with creative and development team at external marketing agency
• Create and test all site promotions
• General onsite updates for all pages, including store locations.

Admin on related ecommerce platforms:
• Maintain the Foursixty Platform daily with product tag and links for social feed images.
• Update the Rakuten platform monthly to cancel or adjust affiliate transactions. Follow the ecommerce strategy plan to share coupon codes and display banners with affiliates.
• Maintenance of the Power Review platform, accept or decline customer reviews.

Bugs and issues:
• Lodge tickets in Service Desk for bugs and issues, maintain a record sheet to share with the Ecommerce Manager.

Reporting
• Assistance with pulling of data for weekly, monthly and quarterly reports.
• Pull weekly to Bi-weekly stock reports for bestselling SKU’s and merchandise effectively.

Support and assist the National Sales Manager, Regional Sales Managers, Country Manager and Pacific Manager

• Update Sales Reports weekly, monthly and quarterly

• Organise National Conferences

• Organize major sales and company meetings & catering for the Melbourne office.

• Liaise with Sales teams, Agent and Major Accounts.

• Weekly WIP meetings with Pacific General Manager, Country Manager & National Sales Manager

• Prepare quarterly product Order Forms for the Sales team

• Arrange interstate Travel for staff.

• Manage office supplies etc for the Melbourne office.

• Website - Online content management and reporting and assisting E-commerce Manger with online Product Merchandising 

• Company credit card reconciliation monthly

• Tracking budgets, trading terms & coop spend

• Scheduling monthly management meetings and preparing reports

• Updating quarterly ASGA Data

• Organizing company charity activities

• General sales administration assistance

Answering phone calls and emails from wholesale partners 

Placing orders for wholesale partners 

Working with courier company on late, missing or short deliveries

Keying future indent orders for all Wholesale Sales Representitives

Placing customer orders for all of our retail stores nationally 

After the three months I moved into Direct To Consumer - Online Customer Service. Tasks included:

Answering phone calls and emails from consumers 

Working with our warehouse on returns and exchanges 

Online voucher code creation in Demandware 

Handling customer feedback both positive and negative with the ultimate aim to provide a positive consumer experience 

• Prioritized helping customers over completing other routine tasks in the store.
• Recommended merchandise to customers based on their needs and preferences.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Completed all daily tasks and special assignments with an efficient and quality-driven approach.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Welcomed customers into the store and helped them locate items.
• Answered customer telephone calls promptly and in an appropriate manner.
• Mentored new sales associates to contribute to the store’s positive culture.
• Contacted other store locations to determine merchandise availability.
• Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.
• Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Built relationships with customers to increase likelihood of repeat business.
• Priced merchandise, stocked shelves and took inventory of supplies.

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Politely assisted customers in person and via telephone.
• Asked open-ended questions to assess customer needs.
• Folded and arranged garments in attractive displays.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Served as the main liaison between customers, management and sales team.
• Replenished supplies, bags and other materials at each cash wrap.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Directed calls to appropriate individuals and departments.