Stephanie Boyd
San Jose,CA
Summary
Attentive and detail oriented medical assistant with over six years of experience in patient care, basic lab procedures and medical administration. Experienced healthcare coordinator prepared for this role. Skilled in scheduling, patient communication, and managing medical records. Strong focus on collaboration and achieving results, adaptable to changing needs. Reliable, efficient, and capable of maintaining high standards in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Medical Scheduler
ROLLING OAKS RADILOGY
07.2024 - 11.2024
- Schedule appointments with doctors by determining empty slots on calendars
- Informing patients about set appointments and provide them with information on the documents that they need to bring along
- Scanned and stored all patient insurance documents and medical history records with accuracy and confidentiality
- Phone duties also include answering patient’s questions regarding test prep, rescheduling patient’s appointments, and directions to different facilities
- Reviewed CPT codes to assure correct coding procedures for physician and billing purposes
- Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments
Medical Scheduler
GROSSMAN IMAGING CENTER
11.2023 - 07.2024
- Coordinated appointment schedules with all relevant facility departments
- Collect and verify patients insurance information
- Updating patient’s demographics in databases and adhered to confidentiality requirements
- Communicate effectively with patients and medical professionals
- Assisting patients with scheduling and cancelling appointments
- Instructed patients regarding how to prepare to appointments
Medical Assistant
NORFOLK FOOT AND ANKLE
07.2020 - 08.2021
- Prepare patients for meeting with the doctor by obtaining vital signs and documenting/updating pertinent health information (chief complaint, allergies, etc)
- Ensure correct coding is used to designate the diagnose and procedure performed
- Maintaining office and clinical supplies, in addition, to supply inventory in exams rooms
- Ensuring all pre-op surgical clearance is faxed to the patient's procedure appointment
- Setting up medical instruments for procedures
- Taking complete ankle, calcaneal and sesamoid x-rays
Patient Service Representative
VALLEY RADIOLOGY IMAGING
10.2019 - 04.2020
- Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced, high volume call center
- Utilized knowledge of the healthcare field by explaining insurance coverage benefits and medical care cost to patients
- Greeted approximately 50 patients a day received patient’s demographic information input data and escorted patients and family members to their assigned rooms
- Scheduled appointments and provided confirmation telephone calls to ensure patient attendance
- Collaborate with coworkers to ensure that projects are completed on schedule
- Handling money and credit card transactions
Medical Assistant
SILICON VALLEY FOOT AND ANKLE ASSOCIATE
06.2018 - 10.2019
- Answered phones, scheduled appointments and greeted patients
- Facilitated insurance verification and input data in a timely manner
- Billed insurance companies for reviews
- Secured the office at the close of each working day
- Giving registration forms to the patients and getting all the necessary information filled for them
- Demonstrate strong organizational skills in the proper filing, charting and maintenance of all patient records
Education
Diploma - General Education
Pegasus High School
San Jose, CA05.2015
HIPAA Certificate - Medical Assistant Program
Carrington College
San Jose, CA07.2018
Skills
- Highly Motivated
- Dependable
- Accounts Receivable
- Excellent Communication Skills
- Patient Confidentiality
- Multiple Phone Lines
- Schedule Management
- Ability to work independently
- Electronic Health Records Management
- Customer Service
- Patient Scheduling
- Strong organization
- Appointment coordination
- HIPAA compliance
- Reception oversight
- Authorization coordination
- Data entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Scheduler
ROLLING OAKS RADILOGY
07.2024 - 11.2024
Medical Scheduler
GROSSMAN IMAGING CENTER
11.2023 - 07.2024
Medical Assistant
NORFOLK FOOT AND ANKLE
07.2020 - 08.2021
Patient Service Representative
VALLEY RADIOLOGY IMAGING
10.2019 - 04.2020
Medical Assistant
SILICON VALLEY FOOT AND ANKLE ASSOCIATE
06.2018 - 10.2019
HIPAA Certificate - Medical Assistant Program
Carrington College
Diploma - General Education
Pegasus High School
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