Summary
Overview
Work History
Education
Skills
Languages
Timeline
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STEPHANIE BRAMBILA

Houston,TX

Summary

Experienced bilingual administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment

Overview

13
13
years of professional experience

Work History

Sales Representative

Salelytics- American Express
11.2021 - Current
  • Expanded customer base through cold calling 100-120 calls (a day) , networking, and relationship building.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated advertising brochure for vendor use.

Administrative Assistant

Texas Roots Electric
02.2021 - 10.2024
  • Maintained quotes, and manpower reports to ensure accurate and timely documentation for various projects.
  • Responsible for maintaining, and updating work schedule for field staff, optimizing operational efficiency, and resource allocation through Vice President.
  • Logged change orders for projects through accounting system to ensure comprehensive tracking for project updates.
  • Assisted in managing and updating appointments, reminders, and meetings through calendar.
  • Worked closely with clients on collections, and purchase order numbers to maintain strong relations to facilitate smooth transactions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Health Care Representative

Salelytics- Elevance Healthcare
10.2023 - 12.2023
  • Inbound calls to obtained patient information to properly record and document demographics and medical histories.
  • Ensured compliance with industry regulations by staying current on policy updates and implementing necessary changes promptly.
  • Improved patient satisfaction by efficiently addressing concerns and providing exceptional customer service.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Followed document protocols to safeguard confidentiality of patient records.

Administrative Assistant to Counselors’ Office

Spring Woods High School (SBISD)
03.2018 - 07.2019
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Perform clerical duties such as maintaining student files and making appointments for counselors
  • Assist in communicating with child’s parents regarding the progress of their child and any other required affairs
  • Maintain financial records; secure monies received; prepare monies for deposit; dispense monies (paychecks, travel checks, reimbursements, etc.)
  • Assist in preparation for graduation and other functions as directed by Counselor/Principal's Office
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Translate for Special Education Department meetings (Admission, Review and Dismissal)

Front Lead Receptionist/Guest Relations

North Cypress Medical Center
06.2017 - 03.2018
  • Greeting and welcoming all patients and visitors in person or phone in polite manner
  • Signing and tracking all upcoming Vendors/Representatives on Vendor Log
  • Monitoring cameras to maintain a peaceful and professional work environment
  • Keep up with any building issues (calling Management), while making sure to keep building’s integrity
  • Transition when needed to Guest Relations Department:
  • Handle in a sensitive and professional manner with all patient inquiries
  • Enter in report in rightful data entry system, so that we can help solve patient inquiries in system
  • Notarize legal documentations under Texas Notary Commission

Patient Transporter

North Cypress Medical Center
03.2016 - 06.2017
  • Transport patients and equipment to, and from one specified location to another.
  • Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
  • Perform inspections, and disinfecting procedures on equipment utilized for a procedures.
  • Upheld strict confidentiality standards regarding patient information in adherence with HIPAA regulations.
  • Completed detailed patient transport logs, ensuring accurate documentation for hospital records.

Personal Assistant and Talent recruiter

MenMode Management, LLC
08.2012 - 09.2016
  • Managing agendas and itineraries, and assist with client follow-up after every event.
  • Responded to emails and other correspondence to facilitate communication.
  • Oversee details of special events and major projects.
  • Assist in recruiting new incoming talent to the agency, and recruit personnel for special events.
  • Relieved staff as needed, and back up support for other office duties as assigned.
  • Liaison between Public Relations Department and Board of Directors.

Education

High School -

Cypress Falls High School
Houston

Lone Star College
Houston, TX

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Records management
  • Scheduling
  • Goal oriented
  • Microsoft Programs (Word, Outlook, PowerPoint, Excel)
  • Bilingual

Languages

Spanish
Native or Bilingual

Timeline

Health Care Representative

Salelytics- Elevance Healthcare
10.2023 - 12.2023

Sales Representative

Salelytics- American Express
11.2021 - Current

Administrative Assistant

Texas Roots Electric
02.2021 - 10.2024

Administrative Assistant to Counselors’ Office

Spring Woods High School (SBISD)
03.2018 - 07.2019

Front Lead Receptionist/Guest Relations

North Cypress Medical Center
06.2017 - 03.2018

Patient Transporter

North Cypress Medical Center
03.2016 - 06.2017

Personal Assistant and Talent recruiter

MenMode Management, LLC
08.2012 - 09.2016

High School -

Cypress Falls High School

Lone Star College

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STEPHANIE BRAMBILA