Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Brandt

Coeur d'Alene,ID

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Production Planner

Unitech Composites
Coeur D'Alene, ID
10.2021 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Reviewed production orders to identify and resolve conflicts in scheduling and material availability.
  • Developed detail analysis of customer orders, improving lead-time performance, on-time shipment goals, inventory turns and manufacturing efficiency.
  • Coordinated with inventory control team to ensure adequate stock levels for production processes.
  • Handled issues that occurred during production phases, quickly remedying equipment malfunctions and staff problems.
  • Reviewed material shortages, stock outages and safety stock levels while working with buyers, material planners, schedulers and manufacturing to meet customer requirements.

Customer Account Manager

Unitech Composites
Coeur D'Alene, ID
12.2017 - 10.2021
  • Provided customer service to existing clients by responding to inquiries and resolving complaints.
  • Developed relationships with customers through proactive communication and follow-up activities.
  • Performed audits of customer accounts to ensure accuracy of data entry.
  • Held regular one-on-one meetings with customers to review performance and priorities.
  • Developed project plans, identified risks, set objectives and monitored progress towards completion of parts.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Layup Technician Lead

Unitech Composites
Coeur D'Alene, ID
06.2016 - 12.2017
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with engineers to develop new processes or modify existing ones when needed.
  • Positioned layers of composite materials into the mold while following prescribed lay-up sequence and methods.
  • Ensured that all components are placed in the correct orientation within the mold cavity.
  • Planned and completed sequence of operations using standard lay-up methods.

Layup Technician

Unitech Composites
Coeur D'Alene, ID
09.2015 - 06.2016
  • Applied vacuum bagging techniques to ensure proper adhesion between composite plies and tooling surfaces.
  • Placed reinforcing materials, such as fiberglass, carbon fiber, Kevlar, and foam core in designated locations according to resident plans or other specifications.
  • Cut pieces of prepreg material with scissors or knife to fit specific shapes of the molds.
  • Followed standard operating procedures while performing daily tasks related to layup operations.

Education

High School Diploma -

The Bridge Academy
Coeur D'Alene, ID
06.2006

Skills

  • Training and Coaching
  • Resource Allocation
  • Team Collaborations
  • Team Communication
  • Production Scheduling
  • Handling Escalations
  • Account Management
  • One Call Resolution
  • Schedule Coordination
  • Complaint Resolution
  • Audit Support
  • Project Management
  • Customer Retention
  • Excellent Time Management Skills
  • Customer-Focused
  • Relationship Building
  • Account Updates
  • Customer Relationship Management (CRM)

Timeline

Production Planner

Unitech Composites
10.2021 - Current

Customer Account Manager

Unitech Composites
12.2017 - 10.2021

Layup Technician Lead

Unitech Composites
06.2016 - 12.2017

Layup Technician

Unitech Composites
09.2015 - 06.2016

High School Diploma -

The Bridge Academy

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Stephanie Brandt