Stephanie Brechtelsbauer
Harrison,MI
Summary
Highly motivated sales associate that goes above and beyond for not only the customer needs but the stores needs. Trying my best to be aware of stock and inventory that's on hand for prompt service. While maintaining a positive attitude towards the customers and other staff members. With a good knowledge about the products and the merchandising to provide a better experience for the customer. Also providing the willingness to teach those who ask.
Overview
12
12
years of professional experience
Work History
Sales Associate
Jays Sporting Goods
05.2021 - Current
- Assisted customers product selection and inquiries.
- High-ol licensed.
- Maintained organized merchandise displays to attract customer attention and promote sales.
- Knowledge of POS system.
- Collaborated with team members to achieve daily tasks.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and product knowledge.
- Knowledge of inventory procedures maintaining accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Hotel Manager
Quality Inn
10.2017 - 05.2021
- Oversaw daily hotel operations, ensuring exceptional guest experiences and satisfaction.
- Managed staff scheduling and training programs to optimize team performance and service quality.
- Analyzed guest feedback to identify areas for improvement and drive operational changes.
- Coordinated with vendors to ensure timely delivery of supplies and services for hotel functions.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Led monthly team meetings to align goals, address challenges, and foster a collaborative work environment.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Developed marketing strategies that increased occupancy rates during off-peak seasons.
Cashier
KD Quik Stop
04.2014 - 10.2017
- Operated pos systems
- Operated DNR license machine.
- Managed cash drawer, ensuring accuracy during shifts.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Monitored inventory levels at the front counter, communicating restock needs to management.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Knowledge of emergency hazard procedures.
- High-lo and tractor operator.
Education
No Degree - General Studies
Mid Michigan Community College
Harrison, MIHigh School Diploma -
Harrison Community High School
Harrison, MI05-2007
Skills
- Customer service
- Relationship building
- Listening skills
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Product knowledge
- Product sales
Timeline
Sales Associate
Jays Sporting Goods
05.2021 - Current
Hotel Manager
Quality Inn
10.2017 - 05.2021
Cashier
KD Quik Stop
04.2014 - 10.2017
No Degree - General Studies
Mid Michigan Community College
High School Diploma -
Harrison Community High School