Stephanie Bre'Dell
Managed Care Coordinator
Norfolk
Summary
Organized Managed Care Advocate with noted experience in Customer Service and Administrative Management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
17
17
years of professional experience
Work History
Front Office Coordinator/Specialist
Velocity Urgent Care
04.2021 - 09.2022
- Provide excellent customer service by greeting patients, facilitating the registration process. Perform various clerical duties, obtained necessary authorizations from insurance companies or vendors.
- Verification and updating patients data, issuing appropriate forms for completion and signatures required.
- Delivered top-notch administrative support to office staff, promoting excellence in office operation
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Administrative Coordinator
Unique Staffing/Next Source Inc.
10.2017 - 12.2020
- Strong communication between staff, medical professionals and insurance providers.
- Developed and implemented organizational systems to streamline daily operations.
- Maintained, managed daily operations of clinical practices, not limited to one specialty able to train/float in other departments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Patient Service Associate - Lead
Hospital Of The University Of Pennsylvania
09.2009 - 06.2016
- Organized patient records and database to facilitate information storage and retrieval.
- Ability to schedule complex testing, labs and procedures that requires authorizations to service.
- Responsible for leading a team of PSA's with daily operations serving multiple specialty clinics. Pulmonary, Thoracic Surgery, Lung Transplant was the specialists I assisted daily for 7 years.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Resolved customer complaints using established follow-up procedures.
Customer Service Associate - Lead
Anthem Blue Cross/Blue Shield
04.2005 - 07.2009
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Planned schedules and workflows based on expected customer demands.
- Maintained up-to-date knowledge of product and service changes.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
None - Communications
Temple University
Philadelphia, PADiploma - Academic
Kensington High School
Philadelphia, PASkills
- Leadership, Supervisory and Change Management
- Customer Service Management
- Staff Training
- Insurance Verification
- Medical Office Support
- Customer Service
- Claim Verifications
- Meeting Coordination and Support
- Data Communications
- MCO/PPO, POS, HMO Expertise
- Office Organization
- Appointment Confirmation
- Critical Thinking
Timeline
Front Office Coordinator/Specialist
Velocity Urgent Care
04.2021 - 09.2022
Administrative Coordinator
Unique Staffing/Next Source Inc.
10.2017 - 12.2020
Patient Service Associate - Lead
Hospital Of The University Of Pennsylvania
09.2009 - 06.2016
Customer Service Associate - Lead
Anthem Blue Cross/Blue Shield
04.2005 - 07.2009
None - Communications
Temple University
Diploma - Academic
Kensington High School
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