Stephanie Breeden
Westfield,NJ
Summary
Resourceful project and people manager with over 24 years of expertise in organizing business operations, overseeing finances, and managing resources to ensure smooth project operations. Skilled in procuring necessary equipment and supplies, closely monitoring projects to adhere to production schedules and budgets, and effectively leading production teams. Adept at identifying and resolving problems through targeted solutions. Possesses extensive knowledge of project management principles in both infrastructure and FINTech industries.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager, Project Management
Fiserv, Inc.
11.2023 - Current
- Optimized resource allocation, maximizing project efficiency and minimizing operational costs.
- Cultivated strong relationships with clients, partners, and other stakeholders by consistently exceeding expectations and delivering exceptional results.
- Boosted productivity through effective workload distribution among team members based on individual strengths and capabilities.
- Maintained high-quality standards across all projects by enforcing strict adherence to established guidelines and industry best practices.
- Facilitated seamless collaboration between cross-functional teams by developing clear lines of communication and shared goals.
- Ensured compliance with regulatory requirements by staying informed about industry developments affecting the organization's operations or projects it undertakes.
- Mentored junior project managers in best practices, fostering a culture of continuous learning within the team.
- Led training programs for new hires on project management methodologies to expedite their acclimatization into the company's working environment. Including global travel to train local and international teams.
- Conducted post-project evaluations to identify lessons learned, areas for improvement, and opportunities for future growth or development.
- Reported regularly to senior managers on project budget, progress, and technical problems.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Championed process improvement initiatives by identifying areas of inefficiency and proposing innovative solutions for optimization.
Sr. Project Manager / Team Lead
Fiserv, Inc.
09.2021 - 11.2023
- Monitored risk factors using industry-standard methodologies, resulting in enhanced project stability.
- Directed cross-functional teams to achieve project milestones and enhance overall productivity.
- Managed stakeholder expectations using Microsoft Project, resulting in high approval ratings.
- Led multi-phase projects utilizing ServicePoint, MS Project, and other proprietary systems, resulting in seamless integration and delivery.
- Mentored and supervised junior project managers and team members to enhance their skills and career growth.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Partnered with project team members to identify and quickly address problems.
Project Specialist /Senior Project Manager
Fiserv EFT-Portland OR
11.2011 - 09.2020
- Managed projects related to converting Debit and Credit Gateway programs with ATM terminals to Fiserv Card Services Enhanced EPOC platform from the Legacy Base24 and Legacy EPOC platforms
- Worked with the business partners, teams and clients to complete the Platform Optimization initiative to move all clients to a single supported platform
- Performing duties as a Subject Matter Expert and primary point of contact for banks and credit unions on all conversion projects assigned
- Training of new team members to perform the job as a Project Specialist and support the team as a more seasoned Project Specialist in boarding clients to the Enhance EPOC platform
- Job duties include working with Fiserv teams, coordination of cards and terminal migrations from the end of the sales cycle through conversion completion in single phase or multiple phases project lifecycles
- Provide feedback and best practice solutions on installation and conversion parameters to meet client expectations and project objectives
- Maintain project timelines, communications, and internal processes throughout the project lifecycle
- Promoted to Project Manager and moved to the POS Automation team in May2017
- Additional duties include participating in select internal process improvement initiatives – ServiceNow, SharePoint and other internal system updates, and implementing and supporting other Fiserv teams to help support clients
- I work on special projects as requested by management and have implemented processes related to CardValet and Mobiliti projects related to clients moving from Base24 platform to the eEPOC platform and creating and maintaining internal team documentation related to new products and impact to platform conversion projects including Digital products: tokenized, wallet provisioning, mobiliti, and the internal forms related to implementing digital products with the Security teams at Fiserv
Senior IT Project Manager
XpressBet, LLC
07.2010 - 11.2011
- Technology project manager for online pari-mutuel company in the horse racing industry
- Projects consist of network infrastructure implementation, hardware/software implementation, and software development projects
Senior Project Manager – Payroll Department
Banfield, The Pet Hospital (Portland, OR)
10.2008 - 01.2009
- Senior contract project manager position through implementation of new payroll system at Banfield
- Contract position: consultant on payroll system implementation project
- Work includes: managing the project documentation; facilitating meetings; web interface testing, basic project administrative work to help the project team get through rapidly approaching deadline
Senior Project Manager – Technical Services
Fred Meyer Stores (Portland, OR)
09.1998 - 08.2008
- Managed numerous service requests to purchase and provide desktop or peripheral hardware, PC applications, and developed technical hardware configuration and software development projects and solutions that meet end user requirements
- Tasks included procurement via bids, purchasing through preferred vendors and managed contracts and costs with same
- Windows XP System/Ethernet Conversion: Managed a major server and desktop migration of2000+ workstations from Token Ring to Ethernet network infrastructure
- Researched and procured new hardware, software, and managed contract services required by project
- Deployed400 new desktops and converted109 file servers to Ethernet infrastructure
- Additionally, led the application engineering, testing, and installation of360 applications on Windows XP, including web interfaces
- Scheduled conversions, tracked project tasks and issues, developed training and support materials, trained users, and coordinated desktop support for users
- Managed budgets
- Acquisition of hardware and software as needed for the project
- Fred Meyer Utah/Idaho Region: Managed technical service requests and store projects for the Utah/Idaho region
- Implemented and managed several remodels removals/additions to register lines, garden centers, and other minor projects related to individual stores
Education
MBA - Business Management
Grand Canyon University
Phoenix, AZ04-2022
Bachelor of Science - Business Management
University of Phoenix
Portland, OR01.2013
Some College (No Degree) -
University of Utah
Salt Lake City, UTSkills
- Office Automation:
- Microsoft Office Suite
- MS Project
- ServicePoint
- JIRA
- Remedy
- Systems:
- Outside View Mainframe Emulation screens/parameters
- Windows
- IBM Mainframe-3270/5250 Emulation
- Linux user interface
- Project/People Management
- Project scheduling
- Agile methodology
- Project management
- Customer focus
- Project recovery
- Advanced problem solving
- Stakeholder communications
- Proactive mindset
- Collaborative approach
- Coaching and mentoring
- Processes and procedures
- Strategic planning
- Conflict management
- Budget control
- Root-cause analysis
- Progress reporting
Certification
- Certificates of Project Management and Advanced Project Mgmt, Portland State University,2003-2005
- Member of PMI – Project Management Institute since2007 – PMP certification goal for2018 /2019
Accomplishments
- Managed implementation projects boarding new clients and migration of existing clients to meet Platform Optimization initiatives for debit and credit card processes and ATM terminal conversions, as well as maintaining critical project related documentation and system resources.
- Implemented several process improvement strategies and work on several new process improvement initiatives as requested by management.
- Work with clients, project teams and leadership on essential project processes and implementations.
- Natural leader and subject matter expert for immediate team members and other teams and business units.
- Work on skill development, training and support of new implementation team members for the Platform Optimization team, and am frequently a resource for other departments in products and documents used in the implementation process and helping direct to proper resources as needed.
- Managed large scale implementation of a new operating system from Windows NT to Windows XP, user ID conversion and network conversion from Token Ring infrastructure to Ethernet network infrastructure at the Fred Meyer headquarter office.
- Led and managed implementation team of15 people from the Information Technology, Support Services, and Training departments to convert1900 production workstations from Windows NT to Windows XP. Including migrating360+/- applications, documented notifications; maintained rollout schedule and performed an extensive analysis of existing applications and installations; managed budget and resources.
- Participated in the development of training and communication materials and the execution of the training and support services. Implemented an instructor led demonstration class on the new operating system to train2000 office employees.
- Managed the conversion of user login to new format at both offices and130 stores. Managed conversion of over30,000 employee ids to meet Sarbanes Oxley legislation requirements.
Timeline
Manager, Project Management
Fiserv, Inc.
11.2023 - Current
Sr. Project Manager / Team Lead
Fiserv, Inc.
09.2021 - 11.2023
Project Specialist /Senior Project Manager
Fiserv EFT-Portland OR
11.2011 - 09.2020
Senior IT Project Manager
XpressBet, LLC
07.2010 - 11.2011
Senior Project Manager – Payroll Department
Banfield, The Pet Hospital (Portland, OR)
10.2008 - 01.2009
Senior Project Manager – Technical Services
Fred Meyer Stores (Portland, OR)
09.1998 - 08.2008
MBA - Business Management
Grand Canyon University
Bachelor of Science - Business Management
University of Phoenix
Some College (No Degree) -
University of Utah
Similar Profiles
Adam DrobnýAdam Drobný
Java developer at Fiserv, Inc.Java developer at Fiserv, Inc.
Mary BruniMary Bruni
Client Tech Support Engineering - Sr Professional at Fiserv, Inc.Client Tech Support Engineering - Sr Professional at Fiserv, Inc.
Sue WeidmanSue Weidman
Director - Portfolio Management at Fiserv, Inc.Director - Portfolio Management at Fiserv, Inc.
AMY HARPERAMY HARPER
Lead Training Specialist/Senior Consultant at Fiserv, Inc.Lead Training Specialist/Senior Consultant at Fiserv, Inc.
Danielle ArdenteDanielle Ardente
Sales Associate at Hand and Stone Massage and SpaSales Associate at Hand and Stone Massage and Spa