Stephanie Brewer
Kent
Summary
Creative and resourceful with knack for thinking outside the box and bringing innovative ideas to life. Strong focus on team collaboration and achieving results, adaptable to changing needs and reliable. Known for excellent communication, attention to detail, enthusiasm, and proactive approach to problem-solving.
Overview
14
14
years of professional experience
Work History
Contract Crafter
JOANN Fabrics and Crafts
11.2019 - Current
- Design custom crafts for the marketing team based on industry trends and unique product requirements.
- Collaborate with team members to ensure timely completion of multiple projects.
- Prioritize workload according to departmental deadlines.
- Achieve consistent positive feedback from clients on completed projects through meticulous attention-to-detail during each stage of the crafting process.
- Create written instructions and templates to be easily understood and utilized by a novice audience.
Visitor Services Coordinator
Akron Art Museum
05.2011 - 11.2014
- Managed a team of associates, providing guidance and support to ensure a positive working environment.
- Facilitated hiring, training and evaluation of staff.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Empowered workers to independently handle common issues and maintain safety standards.
- Maintained accurate visitor records, ensuring proper documentation and data management for the museum development team.
- Developed comprehensive training materials for new staff members, promoting consistent service standards throughout the team.
- Coordinated with the Special Events and Programs teams, attracting new visitors and fostering community engagement.
- Resolved escalated guest concerns with professionalism and empathy, ensuring a satisfactory resolution was reached in each situation.
- Trained staff on up-to-date knowledge of current exhibits, programs, and events to provide accurate information to guests at all times.
- Conducted regular evaluations of visitor services operations, identifying areas for improvement and implementing necessary changes.
Education
Bachelor of Fine Arts - Minor in Nonprofit Studies
Kent State University
Kent, OHSkills
- Teamwork and collaboration
- Teachability
- Relationship building
- Customer service expertise
- Active listening
- Adaptability and flexibility
- Problem-solving abilities
- Multitasking Abilities
- Attention to detail
- Exceptional communication
- Reliability
- Professional demeanor
Timeline
Contract Crafter
JOANN Fabrics and Crafts
11.2019 - Current
Visitor Services Coordinator
Akron Art Museum
05.2011 - 11.2014
Bachelor of Fine Arts - Minor in Nonprofit Studies
Kent State University
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