Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stephanie Brittain

Cibolo

Summary

Proven team player and multitasker, I excelled at Santikos by enhancing customer satisfaction and loyalty through exceptional service and responsible alcohol service. Leveraging strong memory retention and customer service expertise, I significantly improved operational efficiency and sales, showcasing my ability to resolve complex problems and handle difficult customers with professionalism and empathy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

Santikos
03.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Cast and Crew

Santikos
05.2021 - 10.2021
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of theater to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Cast and Crew

Santikos
08.2018 - 05.2019

Education

Bachelor of Science - Business Administration Management

Western Governors University
Salt Lake City, UT
08-2026

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Customer service expertise
  • Responsible alcohol service
  • Complex Problem-solving
  • Payment processing
  • Handling difficult customers
  • Menu memorization
  • Memory retention
  • Alcohol awareness

Certification

  • First Aid Certification - American Red Cross or St John Ambulance.
  • Food Handler's Card or Permit - Various State Health Departments.
  • Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.

Timeline

Bartender

Santikos
03.2023 - Current

Cast and Crew

Santikos
05.2021 - 10.2021

Cast and Crew

Santikos
08.2018 - 05.2019

Bachelor of Science - Business Administration Management

Western Governors University

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Stephanie Brittain