Hi, I’m
Stephanie Brockett
North Miami Beach,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a detail-oriented team player with strong organizational skills and have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
years of professional experience
Work History
Advance Catering Services
Bartender
01.2020 - Current
Job overview
- Operated bar at several locations; prepared cocktails, beer, wine and spirits
- Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked.
The Big Easy Casino
Waitress/Bartender
06.2021 - 05.2023
Job overview
- Prepare and serve drinks and food to the patrons at the bar and/or poker floor.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bowlero Corp
Bartender
02.2021 - 06.2021
Job overview
- Prepared cocktails, beer, wine and spirits
- Mixed and serve drinks to customers of the bar and/or bowling lanes
- Stocked and tracked inventory and supplies and maintained a clean and organized work area
- Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude.
Florida Business Consulting
Account Manager
09.2020 - 01.2021
Job overview
- Going on behalf of Quill Business and Office supplies company to consult and assist my clients with all of their business supplies
- Training and developing new hires
- Learned marketing principals and applying them to my duties.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
American Best Eyeglasses and Contacts
Receptionist
08.2020 - 09.2020
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Distribute eyeglasses and/or contacts upon order
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
Inktel
Customer Service Representative
10.2018 - 06.2020
Job overview
- Responded to customer inquiries and provided accurate information about products and services via live chat or emails.
- Assisted customers with order placement, product returns and order tracking.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
The Cheesecake Factory
Hostess
08.2016 - 10.2018
Job overview
- Greet guests and seat them at tables or in waiting areas
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Answer telephone calls and respond to inquiries or transfer calls
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- Plan parties or other special events and services.
Miami Dade Tax Collector's Office
Intern
06.2015 - 08.2015
Job overview
- Assist with counting the bank room
- Sorted and organized files, spreadsheets, and reports.
- Sort and prepare client's auto tags and decals for shipping.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
ABC Bartending SchoolHollywood, FL
No Degree from Bartending
02.2021
North Miami Beach Senior High SchoolNorth Miami Beach, FL
High School Diploma
06.2016
Skills
- Microsoft Office (3 years)
- Mathematics
- Communication skills
- Time Management
- Complex problem solving
- Critical thinking
- Typing
- Data Entry
- Customer Service
- Front Desk
- Hostess
- Busser
- Excel
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Live Chat
- Journal Entries
- Bartending
- Alcohol Beverages/ Controlled Substance certified
- Stock Management
- Understanding, pouring, and mixing drink orders
- Food Running
- Troubleshoot Service Issues
- Client Rapport-Building
- Client Engagement
Additional Information
- Willing to relocate: Anywhere
Timeline
Waitress/Bartender
The Big Easy Casino
06.2021 - 05.2023
Bartender
Bowlero Corp
02.2021 - 06.2021
Account Manager
Florida Business Consulting
09.2020 - 01.2021
Receptionist
American Best Eyeglasses and Contacts
08.2020 - 09.2020
Bartender
Advance Catering Services
01.2020 - Current
Customer Service Representative
Inktel
10.2018 - 06.2020
Hostess
The Cheesecake Factory
08.2016 - 10.2018
Intern
Miami Dade Tax Collector's Office
06.2015 - 08.2015
ABC Bartending School
No Degree from Bartending
North Miami Beach Senior High School
High School Diploma
Similar Profiles
Amy Helen CockerAmy Helen Cocker
Assistant Accountant at Advance CateringAssistant Accountant at Advance Catering
Tyler KoenekeTyler Koeneke
Regional Manager at Advance Services, Inc.Regional Manager at Advance Services, Inc.
Tyler KoenekeTyler Koeneke
Regional Manager at Advance Services, Inc.Regional Manager at Advance Services, Inc.
Carlos TalaveraCarlos Talavera
Butcher at Grazianos GroupButcher at Grazianos Group
Anthony BaroneAnthony Barone
Babysitter at Self-employedBabysitter at Self-employed