Stephanie Brookins
Dahlonega,MI
Summary
Dynamic Certified Medical Assistant with extensive experience at Ghosn Family Medicine, excelling in patient care administration and appointment scheduling. Proven ability to enhance patient experiences through effective communication and staff training. Proficient in electronic medical records (EMR) and phlebotomy, ensuring compliance with HIPAA standards while maintaining a compassionate approach to patient interactions.
Overview
22
22
years of professional experience
Work History
Certified Medical Assistant
Ghosn Family Medicine
01.2020 - Current
- Administered patient care including vital signs and medical history documentation.
- Assisted healthcare providers with examinations and procedures to enhance patient experience.
- Managed the scheduling of appointments for two providers and four nurse practitioners, ensuring efficient patient flow and reduced wait times.
- I collected insurance information, handled co-pays, and resolved claim issues.
- Administer injections, perform phlebotomy, and conduct diagnostic tests.
- Maintain accurate and up-to-date electronic medical records (EMR) using eClinicalWorks, as well as experience using EPIC.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Educated patients on treatment plans, medications, and preventive health measures.
- Trained new staff on clinical protocols and office procedures to uphold quality care standards.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
Waitress /Certified Trainer
Waffle House Restaurant
03.2017 - 03.2020
- Delivered exceptional customer service in high-volume dining environment.
- Managed accurate order processing and timely delivery to enhance guest satisfaction.
- Trained and mentored new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure seamless food preparation and presentation.
- Conducted inventory management to maintain stock levels and reduce waste.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Mentored team members, fostering skill development and improving overall service quality.
- Evaluated training effectiveness through feedback, refining materials to meet staff needs.
- Organized hands-on workshops, promoting teamwork and efficient operational practices among staff.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Clerk
Nashville Refrigerated Services Inc.
05.2006 - 02.2009
- Processed incoming shipments, ensuring accurate inventory management and timely distribution.
- Maintained organized records of shipments and deliveries to enhance operational efficiency.
- Assisted in training new clerical staff on best practices for data entry and inventory control.
- Coordinated with team members to streamline workflow processes and reduce delays in operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Parts Inspector
Nissan Smyrna
05.2004 - 04.2006
- Inspected automotive parts for quality compliance and adherence to specifications.
- Conducted thorough measurements and assessments using precision tools and equipment.
- Identified defects and deviations, escalating issues to ensure timely resolutions.
- Collaborated with production teams to enhance inspection processes and workflow efficiency.
- Implemented process improvements that reduced inspection time while maintaining accuracy.
- Monitored organization activities for compliance with engineering standards and regulations.
- Helped maintain a safe work environment by following safety procedures during inspections and promptly addressing any identified hazards or risks associated with equipment usage or workspace conditions.
- Prepared documents for each inspection and repair before submitting for quality control checks.
- Participated in internal audits, ensuring all documented inspection processes were up-to-date and effective at detecting non-conforming parts.
- Accurately recorded and analyzed inspection reports and testing data.
- Performed thorough inspections on machine parts and various mechanical assemblies for precise measuring.
- Upheld compliance with industry standards by strictly adhering to company guidelines during all aspects of the inspection process.
- Facilitated ongoing communication between departments regarding parts quality concerns and potential improvements in production processes.
- Followed standard operating procedures for inspections and tests.
- Updated quality control records and reports.
- Monitored product quality at all stages of production process.
Education
Certified Medical Assistant - Medical
North Georgia Nursing Academy
Flowery Branch, GA01-2020
High School Diploma -
LaVergne High School
La Vergne, TN05-2004
Skills
- Patient care administration
- BLS certified with American Heart Association since May of 2025
- Vital signs measurement
- Medical history documentation
- Appointment scheduling
- Public Notary
- Medical office administration
- Phlebotomy procedures
- Electronic medical records (EMR)
- Insurance verification
- eClinicalWorks proficiency
- EPIC software usage
- Staff training and mentoring
- Referral coordination
- Medical records management
- EKG completion
- Lab specimen preparation
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Medication administration
- Sterilization techniques
- Wound care
- Inventory and supply management
- Medical billing and coding
- Multitasking and organization
Timeline
Certified Medical Assistant
Ghosn Family Medicine
01.2020 - Current
Waitress /Certified Trainer
Waffle House Restaurant
03.2017 - 03.2020
Clerk
Nashville Refrigerated Services Inc.
05.2006 - 02.2009
Parts Inspector
Nissan Smyrna
05.2004 - 04.2006
Certified Medical Assistant - Medical
North Georgia Nursing Academy
High School Diploma -
LaVergne High School