Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stephanie Brooks

Yorktown,VA

Summary

Accomplished IT professional with over 22 years of expertise, specializing in Change Management and Continual Service Improvement. A proven track record of aligning organizational objectives through methodical and efficient practices. Thrives under pressure, adept at navigating new challenges, and dedicated to elevating the organization's reputation and performance.

Overview

13
13
years of professional experience

Work History

Senior Change Manager

Ferguson Enterprises LLC
03.2020 - Current
  • Leads, collaborates, and governs the IT Change Management process, ensuring that changes are assessed, authorized, and implemented according to established procedures.
  • Collaborates with cross-functional teams to assess the impact of proposed changes on IT services and minimize disruptions to the business.
  • Conducts thorough risk assessments and develop mitigation strategies to reduce potential negative impact of changes.
  • Designs processes and systems supporting business needs before, during and after transitions.
  • Implements and maintains a robust Change Advisory Board (CAB) process to review and approve changes, ensuring compliance with company policies and industry standards.
  • Tracks and reports on key performance indicators (KPIs) related to change management, identifying areas for improvement.
  • Drives Continual Service Improvement (CSI) initiatives by analyzing IT service metrics, identifying opportunities for enhancement, and working with teams to implement improvements.
  • Collaborates with stakeholders to define service improvement goals and establish performance targets.
  • Monitors the progress of CSI projects and regularly reports on achievements and areas requiring further attention.
  • Develops and maintains comprehensive documentation related to change management processes and CSI initiatives.
  • Provides training and guidance to IT teams and staff on change management best practices and CSI principles.
  • Supports internal and external Audits, including SOX.
  • Expertise in Service Now, creating and utilizing effective tools and strategies, to ensure successful implementation of change.

Release Manager

Ferguson Enterprises LLC
10.2014 - Current
  • Led end-to-end software release management process, collaborating with cross-functional teams to plan and execute releases on time and within budget.
  • Defined release objectives, scope, and success criteria, ensuring alignment with business goals.
  • Implemented and enhanced release management processes and best practices, including the adoption of Agile and DevOps principles.
  • Established and maintained release calendars, coordinating release schedules with development, testing, and operations teams.
  • Oversaw creation of release packages, including release notes, documentation, and deployment scripts.
  • Conducted risk assessments and implemented mitigation strategies to minimize the impact of releases on production systems.
  • Collaborated with stakeholders to identify and prioritized release requirements, ensuring that releases meet customer needs and quality standards.
  • Monitored and reported on key performance indicators (KPIs) related to release management, identifying areas for improvement.
  • Developed and maintained comprehensive documentation related to release management processes and procedures.
  • Provided training and guidance to team members and stakeholders on release management best practices.
  • Managed simultaneous and multiple releases across various platforms and within diverse portfolios.
  • Recruited subject matter experts to tackle advanced release deficits and unforeseen development obstacles hindering scheduled iterations.
  • Communicated project updates to stakeholders at all levels.
  • Trained personnel on the use of IT tools and applications.

Application Configuration Analyst

Ferguson Enterprises LLC
09.2012 - 07.2017
  • Implemented change control, configuration status accounting, and configuration audits.
  • Developed and maintained metrics for database integrity Worked with functional users and developers to obtain and implement user security requirements
  • Developed and maintained security objects between various instances, setting up delivered and custom row-level security, and formulating an approval-based procedure to add, delete and modify users.
  • Worked with internal and external auditors (SOX) to ensure that appropriate security configurations were in place.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

EBusiness Search Architect

Ferguson Enterprises LLC
01.2011 - 09.2012
  • Developed, maintained & implemented strategy for searchable content online, as well as which content is displayed as part of the navigation.
  • Managed the structure, display & quality of website search and navigation functions to continuously increase online sales & key site conversions.
  • Developed and maintained reports to measure the effectiveness of search strategy, and to communicate top search terms, top clicks, exit and click thru rates.
  • Coordinated business testing for new software releases and troubleshoot issues Liaison with business groups, IT dept, Ferguson associates, external vendors and customers to ensure search & navigation requirements are being met.
  • Collaborated with eBusiness content team regarding content needed for search, changes to taxonomy structure & attributes linked to taxonomy.
  • Reviewed and analyzed vendor product integration and solution architecture based on established enterprise application strategy.

Education

Associate of Science - Computer And Information Sciences

Thomas Nelson Community College
Hampton, VA
05.1999

High School Diploma -

Menchville
Newport News, VA
06.1997

Skills

  • IT Change Management
  • Continual Service Improvement
  • ITIL Framework
  • Risk Assessment
  • Stakeholder Communication
  • Project Management
  • Data Analysis
  • ServiceNow/JIRA
  • Problem Solving
  • Team Leadership

Accomplishments

  • Ferguson Fanatic

    • Ferguson IT Leadership | September 2022


    Acknowledged and awarded as a "Ferguson Fanatic" in September 2022. This award was given for the countless after-hour deployments I managed, as well as the organization I exemplified by coordinating and communicating releases across different teams to minimize business impact.


  • Onboarding of Finance to Oracle Cloud ERP


    • Drove the adoption of a DevOps culture across diverse teams and orchestrated the organization-wide implementation of the release process. Led the successful execution of numerous Enterprise Program releases, facilitating the seamless integration of our Finance department with Oracle Cloud. Pioneered the introduction of essential tools within Change Management, including robust audit controls and streamlined processes. Demonstrated expertise in managing multiple large-scale infrastructure releases across the organization.

Timeline

Senior Change Manager

Ferguson Enterprises LLC
03.2020 - Current

Release Manager

Ferguson Enterprises LLC
10.2014 - Current

Application Configuration Analyst

Ferguson Enterprises LLC
09.2012 - 07.2017

EBusiness Search Architect

Ferguson Enterprises LLC
01.2011 - 09.2012

Associate of Science - Computer And Information Sciences

Thomas Nelson Community College

High School Diploma -

Menchville

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