Stephanie Brooks

Since May of 2023, I have been managing and caring for the household. Duties include, but are not limited to the following:

• Plan and manage daily activities
• Grocery budgeting and meal planning
• Provide primary care for two children
• Maintain upkeep of home and property

• Partnered with clients to assess and analyze screening needs
• Suggested and implemented additional screening programs and services to accommodate client profile
• Maintained close working relationships with clients and internal teams
• Monitored client programs for successful and timely screenings

• Supported Sales and National Account executives to directly manage client accounts
• Monitored, interpreted and communicated trends to identify issues and solutions to ensure optimal client experience
• Understood client's needs and proactively updated company profiles
• Managed positive long-term professional relationships

• Provided excellence in customer service to maintain great customer relationships
• Analyzed and investigated client issues
• Tracked communications with clients
• Trained clients on company portal
• Assisted with implementation of two separate CRM platforms