Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Brothers

Naples,United States (+1)

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

Tacos and Tequila Cantina
Estero, FL
12.2022 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Manager

Tacos and Tequila Cantina
Naples, FL
09.2020 - Current
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Maintained contact with clients and assisted in developing procedures to identify and track value-added services.
  • Examined merchandise to correctly price and display products.
  • Set sales and profit goals and implemented plans to correct performance deficiencies.
  • Administered annual operating and capital budget to facilitate profitability.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
  • Interviewed, hired and trained new employees.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
  • Reviewed and analyzed financial reports to determine appropriate action.
  • Arranged and managed contracts with numerous vendors.

Fine Dining Server, Manager

Angelina's Ristorante
Bonita Springs, FL
06.2016 - 05.2020
  • Trained employees on additional job positions to maintain coverage of roles.
  • Trained in wine and liquor service in order to provide full and positive experiences to guests.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Provided guests with information about menu items, made suggestions and took orders.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained smooth and efficient flow of guests into and out of assigned sections.
  • Picked up food in kitchen and delivered to guests according to established protocols.
  • Set sales and profit goals and implemented plans to correct performance deficiencies.
  • Administered annual operating and capital budget to facilitate profitability.
  • Examined merchandise to correctly price and display products.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
  • Maintained contact with clients and assisted in developing procedures to identify and track value-added services.

Server, Host Supervisor

Ruth Chris Steakhouse
Estero, FL
06.2011 - 06.2016
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Notified server after seating parties in section to facilitate prompt service.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.

Education

High School Diploma -

Watkins Memorial High School
Pataskala, OH
06.1996

Some College (No Degree) - Forensic Psychology

Tiffin University
Tiffin, OH

Skills

  • Problem resolution
  • Decision-making
  • Reliable & trustworthy
  • Troubleshooting
  • Restaurant operations management
  • Customer service best practices
  • Menu development
  • Labor and food cost control
  • Honed marketing skills
  • Training and coaching
  • Scheduling and calendar management
  • Service improvements
  • Complaint logging and resolution
  • Scheduling proficiency
  • Effective customer upselling
  • Price memorization
  • Dining customer service
  • Wine pairings
  • Liquor, wine and food service
  • Menu knowledge
  • Staff development
  • Sales Techniques
  • Project management
  • Workforce Management

Certification

I am a Level One Sommelier.

Timeline

General Manager

Tacos and Tequila Cantina
12.2022 - Current

Manager

Tacos and Tequila Cantina
09.2020 - Current

Fine Dining Server, Manager

Angelina's Ristorante
06.2016 - 05.2020

Server, Host Supervisor

Ruth Chris Steakhouse
06.2011 - 06.2016

High School Diploma -

Watkins Memorial High School

Some College (No Degree) - Forensic Psychology

Tiffin University

I am a Level One Sommelier.

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Stephanie Brothers