Stephanie Brown
Customer Service
Trout Creek,MT
Summary
Dynamic job seeker with 5 years of experience leading versatile teams in bar management. Customer-focused manager, anticipating guest needs. Action-oriented mentor leading bar staff in routine maintenance and service.
Customer-savvy, accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in retail establishments.
Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking full or part time position. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position in any environment. Ready to help team achieve company goals.
Experienced Retail worker with over 15 years of experience in the customer service field. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Bartender
Wayside Restaurant And Bar
Trout Creek, MT
04.2018 - 06.2020
- Operated efficiently in high-volume setting to prepare and serve more than 30 drinks per hour.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Set up glassware, liquor and other necessary supplies for special events.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Deli Clerk
Trout Creek Local Store
Trout Creek, MT
02.2014 - 04.2018
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Planned work for deli team to optimize coverage for busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Created appealing food arrangements for party trays and specialized orders.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Completed milkshakes and ice cream desserts for customers.
- Replenished serving stations with fresh food and cleaned up spills.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Operated as full-service food provider in Grocery Store establishment by taking orders, preparing meals and collecting payments.
- Brewed coffee and tea and changed out drink station syrups.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Salon Manager
Busy Babes Beauty Supply And Salon
Ojai, CA
03.1999 - 04.2005
- Scheduled employees to maintain adequate coverage during business hours.
- Achieved personal sales goals by upselling products to meet individual needs.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Consistently received positive feedback from guests on performance reviews.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Devised processes to boost long-term business success and increase profit levels.
- Recruited, trained and supervised 8 employees.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Managed cash flow, business transactions, banking and accounting processes.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
- Directed marketing initiatives that increased business by 12%.
- Grew repeat client base by 6% through effective marketing and customer service.
- Established long-term client relationships, increasing sales 8% while developing additional opportunities through networking and referrals.
- Cross-sold and up-sold new haircare products, increasing earnings 8% per month.
- Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Oversaw salon employee performance, facility cleanliness and sales.
- Handled employee scheduling and coverage needs during business hours.
- Maintained general appointment calendar and set shift schedules.
Education
High School Diploma -
Mountain View High School
Ojai, CA 09.1996 - 05.2000
Cosmetologist - Cosmetology
Lu Ross Academy
Ventura, CA 06.2002 - 06.2003
Skills
Engaging personality
undefinedTimeline
Bartender
Wayside Restaurant And Bar
04.2018 - 06.2020
Deli Clerk
Trout Creek Local Store
02.2014 - 04.2018
Cosmetologist - Cosmetology
Lu Ross Academy
06.2002 - 06.2003
Salon Manager
Busy Babes Beauty Supply And Salon
03.1999 - 04.2005
High School Diploma -
Mountain View High School
09.1996 - 05.2000
Similar Profiles
Tina KushTina Kush
Pastry Chef at Village Wayside Bar & GrillePastry Chef at Village Wayside Bar & Grille
Ronda-kay Waugh-MorrisRonda-kay Waugh-Morris
Bartender Supervisor at Hi Dream Bar Restaurant & BarBartender Supervisor at Hi Dream Bar Restaurant & Bar
Sydney ChizmarSydney Chizmar
Activities Assistant at Wayside Farm Nursing HomeActivities Assistant at Wayside Farm Nursing Home