Stephanie Brown

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Monitored participant workflow and behaviors throughout training process.
• Scheduled and taught in class and online courses to increase learning opportunities. Class sizes from 4 to 52.
• Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
• Assessed student needs to develop effective training plans.
• Gathered and organized supplementary material to support structured lessons.

• Built quarterly and annual training programs to provide new hires with sufficient process knowledge.

• Lead staff through proper learning opportunities and propose them for potential lead roles in the region.

• • Conducted interviews in multiple regions to find suitable candidates for expansion of training team.
• • Ensured new sites establishments have proper inventory and medical devices to operate efficiently.
• • Created detailed site reports to streamline processes and highlight potential improvements to executives.
• • Created standard operating process for registration to provide future references for staff.
• • Provided training to site supervisors to ensure positive and difficult situations are handled properly.
  
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Analyzed team performance and identified opportunities for additional training.
• Delivered instructional presentations on equipment use, focusing on efficiency and safety.
• Developed effective training plans based on department needs and objectives.
• Tracked attendance and evaluated progress for assigned trainees.
• Developed individualized training plans to achieve staff readiness.
• Educated clients on proper use of products and systems.
• Supported productivity increase and business growth through new hire training and mentoring.
• Prepared and presented supplementary learning material to support structured lessons.
• Implemented diverse instructional methods, optimizing trainee engagement.
• Introduced standardized training for cohesive learning environments.

· Provided Legal Support Services to Clients on filing into mandated E-filing into the Courts Portals.

· Expanded training and implantation skills to include Illinois, Texas and California while increasing knowledge and experience in those markets.

· Facilitated scheduled training classes, created and developed curriculum.

· Maintained and managed vendor relationships through

strong customer service efforts.

• Attended Legal Trade Shows assisted with demonstrations to showcase functionality of E-Filing Software.
• Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.

• • Conducted web-based and in-person implementation coaching, professional development, and training of ALEKS products to existing and potential customers and The MHSE sales organization.
• • Implemented strategies to gain, maintain, and grow business through directed efforts to establish and improve implementation fidelity.
• • Worked closely with IPD management to develop internal and external training and professional development tools to improve implementations and usage.
• • Performed daily webinars to existing and potential customers.
• • Performed on-site customer training.
• • Trained MHSE sales and consulting personnel.
• • Created, developed, and facilitated ALEKS training and professional development materials, including eLearning modules, videos, webinar presentations, Quick Start guides, other documentation, and customer training curricula materials.
• • Developed and maintained a strong knowledge of ALEKS products to facilitate outstanding customer service, including demonstrations, presentations, and training with salespersons, consultants, and prospective customers.
• • Wrote copy and updated various components of the website, including training center and tutorials.
• • Managed project implementation scenarios of all sizes to optimize business and growth opportunities.
• • Coordinated training certification activities with Senior K12 Sales Specialists to increase ALEKS expertise within the MHSE sales organization.
• Self-motivated, with a strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Worked well in a team setting, providing support and guidance