Hi, I’m
Stephanie Brown
Blum,TX
Summary
Detail-oriented problem-solver dedicated to streamlining operations to promote organizational efficiency. Charted a career trajectory by taking on new projects and evolving them into an integral part of the department. Found success building policy, process, and procedure, setting and obtaining goals, and creating opportunities for others in the company to grow.
Overview
10
years of professional experience
Work History
LawnStarter
Operations Implementation Senior Advisor
03.2023 - 03.2024
Job overview
- Developed detailed implementation plans and project roadmaps for between 3-10 projects at any time to ensure smooth project transitions.
- Conducted thorough risk assessments for product initiatives, preemptively mitigating potential issues to uphold project success.
- Collaborated with cross-departmental stakeholders to gather requirements for new initiatives, aligning them with overarching business objectives.
LawnStarter
Ops Bug Manager
12.2019 - 03.2024
Job overview
- Successfully established a feedback-driven process aimed at decreasing ticket volume by 60%, integrating enhancements to the knowledge base, coaching initiatives, and ongoing training programs.
- Conducted thorough root cause analyses of defects by testing product functionality in lower environments and comparing to specifications outlined in requirement documents.
- Collaborated with engineers and product managers to investigate and resolve failure issues promptly.
- Communicated regularly with stakeholders regarding progress updates, risks, and overall status of projects under test.
LawnStarter
Knowledge Operations Manager
12.2020 - 03.2023
Job overview
- Created an intake process with a feedback loop to standardized documentation processes across departments, improving consistency in reporting practices.
- Conducted regular audits of knowledge resources, maintaining accuracy and relevance in dynamic environments.
- Hired and develop a team to assist in promoting a culture of continuous learning.
- Create new policies and procedures for existing and new gaps in knowledge, as product and engineering released improvements to the product.
- Managed multiple projects simultaneously, delivering high-quality results within tight deadlines.
LawnStarter
Assistant Training Manager
02.2019 - 12.2019
Job overview
- Reduced average ticket handle time by 30% through the creation of a competency-based training framework with the goal of improving team productivity through new hire and staff training.
- Conducted regular evaluations of training effectiveness, making adjustments as necessary for continuous improvement.
- Promoted a positive learning environment through effective communication strategies and fostering collaboration among team members.
LawnStarter
Quality Assurance Specialist
03.2018 - 03.2019
Job overview
- Collaborated with operations leaders to develop a minimum viable product tailored specifically for the quality assurance team.
- Completed deviation forms and recorded findings of inspection process. Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Effectively executed process enhancements to boost customer satisfaction within quality assurance operations, resulting in a 30% increase.
LawnStarter
Customer Service Representative
02.2017 - 03.2018
Job overview
- Provided empathetic support and built trust in the brand by actively listening and delivering satisfactory resolutions for clients and the company.
- Maintained in-depth knowledge of products and services to offer accurate information to customers, enhancing overall customer experience.
- Efficiently utilized CRM software to update customer profiles and demonstrated exceptional multitasking skills, handling various tasks simultaneously during client interactions.
- Served as a trusted resource for colleagues seeking guidance on challenging situations or complex issues faced during daily interactions with customers.
Open Range Cowboy Church
Children’s Ministry Assistant
03.2011 - 01.2017
Job overview
- Evaluated and introduced age- appropriate materials for children and contoured it to lesson plans for a large group on Wednesday and small group on Sunday.
- Designed, organized, and produced a week-long Vacation Bible School with elaborate oversized props.
- Managed multiple tiers of volunteers each tasked with a variety of duties.
- Designed promotional advertisements,
- Implemented new security procedures.
- Managed a monthly rough stock practice, multiple rodeos, and, a family camp-outs
- Managed budgets and built partnerships within the community.
Kopperl ISD
Substitute Teacher
08.2013 - 05.2015
Job overview
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Requested as a long-term substitute teacher by teacher based on excellent past referrals and trusted performance.
Whitney Elementary and Intermediate
Substitute Teacher
12.2009 - 03.2010
Job overview
- Requested as substitute teacher by the special needs teachers in both the elementary and intermediate schools based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Texscapes Landscape
Business Owner
06.2008 - 10.2009
Job overview
- Owned and operated a landscape design, installation, and maintenance company.
- Strengthened company reputation by established strong customer relationships and consistently meeting or exceeding customer expectations in terms of quality services offered.
- Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
TruGreen LawnCare
Area Manager
05.2004 - 07.2007
Job overview
- Balanced aesthetics with functionality by considering factors such as drainage systems, erosion control measures, maintenance requirements, safety concerns in all designs.
- Evaluated existing landscapes and provided recommendations for improvements based on client needs and environmental considerations.
- Successfully restructure the residential lawn maintenance department through.
- Managed an assistant, six crew leads, and 30 maintenance technicians.
- Created and proposed bids for maintenance and chemical contracts,
- Managed $900,000 in commercial and residential maintenance contracts,
- Sold $1,000,000 yearly in new installs, upgrades, repairs, irrigation, and chemicals.
Education
Texas State Technical CollegeWaco, TX
Associate of Science from Golf Course and Landscape Management, Landscape Design
01.2003
Skills
- Project Management
- Relationship Building
- Process Improvement
- Exceptional Verbal and Written Communicator
- Attention to Detail
- Problem Solving
- Driven to Succeed
- Atlassian Products: Confluence, Jira Service Management, and Atlas
- Zendesk
- Lattice
- Microsoft Products
Accomplishments
- Played a key role in shaping a startup company by collaborating across departments to enhance product offerings.
- Served as the subject matter expert (SME) for products and procedures during the merger of an acquired company.
- Oversee numerous strategic initiatives that drive company-wide adoption.
- Proud mom of two youth bull riders
Hobbies and Interests
- Family
- Rodeo
Timeline
Operations Implementation Senior Advisor
LawnStarter
03.2023 - 03.2024
Knowledge Operations Manager
LawnStarter
12.2020 - 03.2023
Ops Bug Manager
LawnStarter
12.2019 - 03.2024
Assistant Training Manager
LawnStarter
02.2019 - 12.2019
Quality Assurance Specialist
LawnStarter
03.2018 - 03.2019
Customer Service Representative
LawnStarter
02.2017 - 03.2018
Substitute Teacher
Kopperl ISD
08.2013 - 05.2015
Children’s Ministry Assistant
Open Range Cowboy Church
03.2011 - 01.2017
Substitute Teacher
Whitney Elementary and Intermediate
12.2009 - 03.2010
Business Owner
Texscapes Landscape
06.2008 - 10.2009
Area Manager
TruGreen LawnCare
05.2004 - 07.2007
Texas State Technical College
Associate of Science from Golf Course and Landscape Management, Landscape Design
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