Stephanie Brown
Henrico,VA
Summary
Obtain a diversified management position with advancement potential. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations. Organized and systematic with natural relationship-building and leadership talents.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
C and W Services
Richmond, VA
08.2021 - Current
- Oversee day to day operations for Marsh McLennan
- Implement and monitor operational policies
- Recruit, onboard, train, and supervise: Receptionist, Office Assistant, and Records.
- Implement procedures, goals, and objectives within operations
- Generate and maintain daily, monthly, and quarterly reports
- Coordinate office visits of contractors and vendors as needed
- Complete mid-year and annual performance reviews
- Provide exceptional customer service and administrative support to colleagues: industrial print, wire binding, fax, supply orders, shipping, and receiving of mail and packages, accounts payable, reserve conference rooms, coordinate meetings/luncheons, handle security requests, order and distribute office access badges, grant office access, submit work orders for nonoperational equipment or any office issues
- Enforce all safety including but not limited to sending office alerts of severe weather, office closing and monthly safety meetings, Monthly AED inspection
Insurance Account Manager
TransAmerica
Richmond, VA
05.2016 - Current
- Provide exceptional customer service to all prospects and clients
- Compile and review data to perform administrative duties associated with requirements of underwriting, agents, and vendors, for issuance of life insurance policies
- Review and audit correspondence, applications, legal documents, and reports to proceed with appropriate processing
- Meet the department’s production standards for measuring the quality and quantity of work processed
- Follow-up on administrative requirements
- Enter, update, and verify information contained in the application using PeopleSoft system
- Review, update, and issue policies ensuring accuracy.
Office Manager
Family Counseling Center for Recovery (FCCR)
Richmond, VA
05.2018 - 07.2021
- Manage day-to-day operations
- Supervise, and train, clerical staff
- Provide exceptional service to clients and support to colleagues
- Medicaid and Medicare eligibility verification, manage supply orders, billing, cash collection and daily balancing
- Welcome clients in person or on the telephone; answering or referring inquiries, clerical functions, typing, filing, mail correspondence, electronic organization of files and medical records
- Weekly and monthly reporting to Senior Billing representative
- Manage Accounts Receivable, Accounts Payable, and daily deposits
- Health and Safety Manager, responsible for monthly fire extinguisher inspections, organize fire drills, and accurately report any concerns of safety.
Insurance Account Manager
State Farm
Glen Allen, VA
09.2014 - 05.2016
- Promote exceptional customer service, manage day-to-day operations, identify customer needs, market appropriate products and services, develop customer relationships and maintain/manage accounts, expand existing client accounts for retention and potential growth, use a customer-focused, needs-based review process to educate customers about insurance options, set sales and growth goals
- Oversee and process, various office tasks, answer phones, set appointments, quote insurance, copies, faxes, provide administrative support to the agency owner.
Education
J Sargent Reynolds Community College
01.2023
Hermitage High School
01.1994
Skills
- Business Administration
- Team Building/Leadership
- Team Leadership
- Operations Monitoring
- Cross-functional communications
- Maintaining Compliance
- Customer Relationship Management
- Client Relations
- Policies and procedures implementation
- Communication improvements
Certification
- Commonwealth of Virginia Notary Public
- Virginia Health, Life, and Annuities License
- Virginia Property and Casualty License
References
Available upon Request
Timeline
Supervisor of Operations
C and W Services
08.2021 - Current
Office Manager
Family Counseling Center for Recovery (FCCR)
05.2018 - 07.2021
Insurance Account Manager
TransAmerica
05.2016 - Current
Insurance Account Manager
State Farm
09.2014 - 05.2016
J Sargent Reynolds Community College
Hermitage High School
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