Stephanie Brown
Lake Elmo,MN
Summary
Stephanie is a versatile, results-oriented coach who brings more than 30 years of professional healthcare industry leadership to her work helping organizations improve culture, staff engagement and the patient experience. Whether through executive coaching, leadership education or supporting individual skill development Stephanie is uniquely suited to coach leaders and staff to live out their purpose and create an inclusive culture through the application of leadership principles, tools and tactics.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Healthcare Director
Huron Consulting Group Inc.
Chicago, IL
02.2021 - Current
- Leads the management of a $2.5 million book of business, advising senior leaders on strategies that promote accountability and help achieve their priorities in patient experience and employee engagement objectives.
- Use a relationship-driven approach that establishes and maintains trust with clients, resulting in collaborative efforts and tangible outcomes over multiple contracts.
- Develop coaching strategies integrating evidence-based techniques to achieve and sustain top quartile and decile HCAHPS results while reducing turnover by 25%.
- Instructing and mentoring leaders to deliver effective feedback, accelerating results, and enabling the delivery of safe, high-quality patient care by engaged healthcare workers.
- Catalyze change by helping others overcome resistance and inspire actions towards achieving strategic goals.
- Provided Executive Coaching to executives, optimizing teamwork and elevating individual capabilities across the enterprise.
Coach
Studer Group
Pensecol, Flori
01.2014 - 02.2015
- Delivered a sequenced coaching plan of evidence-based leadership tools and tactics through on-site client coaching visits to leaders and teams that aligned with their strategic priorities.
- Conducted skill labs in Medical Practice, ED, and In-patient settings, building and improving patient and interdepartmental communication, such as Rounding with Employees and Patients, Bedside Shift Report, Hourly Rounding, and AIDET.
- Achieved improved partnership financial benefit by lowering agency and turnover costs, Length of Stay, and falls with injury.
Director of Service Excellence
HealthEast Care System - Woodwinds Health Campus
St. Paul, MN
08.2008 - 01.2012
- Integrated EBL tactics with lean Front Line Management System, creating standard work and tools, which reduced variation and improved engagement resulting in more than 18,000 improvement ideas in the first year.
- Increased the organizational Overall Rating of Care by 3 percentile rank points in FY13 through goal alignment and targeted improvement initiatives involving more than 80 units/departments.
- Project managed the Press Ganey RFP process and vendor implementatoin for patient experience, physician and employee satisfaction surey's reducing costs by more than $250,000 and improving the ability to behnchmark and corrlate patient experience and employee engaement metrics.
- Developed a structure and led six system and nine site service excellence teams, resulting in new standards of behavior, a service recovery program, communication board standards, organizational measurement philosophy, and patient experience improvement ownership at the leader level.
Customer Service Training Manager
HealthEast Care System
St. Paul, MN
11.2004 - 11.2008
- Designed and facilitated a unique eight-hour customer service training program, Dedicated to Caring , aimed to advance the organizatonal mission and compassionate service philosophy through compassionate skill-sets and experiental learning.
- Lead and trained a mult-disciplinary team of six trainers, aligning philosophical approach and facilitation style to uphold and model compassionate service to more than 2, 800 employees over four years.
- Consultant to more than 300 leaders and provided niche customer service training programs that supported organizational services, non-negotiables, and patient experience priorities.
- Successfully transitioned the organization from a single training class to an Evidence-Based Leadership model and the formation of the Service Excellence Department.
Clinic Manager
HealthEast Care System - Maplewood Clinic
Maplewood, MN
01.2002 - 11.2004
Team Leader / Project Consultant
CIGNA Behavioral Health
Eden Prairie, MN
03.1996 - 04.2000
Intake Specialist
CIGNA Behavioral Health
Eden Pra, MN
10.1994 - 04.2000
Education
Master of Arts - Organizational Leadership
Gonzaga
Spokane, WA10-2018
Bachelor of Science - Psychology
Mankato State University
Mankato06-1991
Skills
- Performance Improvement
- Performance monitoring
- Project Oversight
- Organizational Goal Development
- Training and mentoring
- Interpersonal Communication
- Vendor Management
- Analytical Skills
- Team building
Certification
- Hogan Assessment Certification
- ICF Certified Executive Coach
Timeline
Healthcare Director
Huron Consulting Group Inc.
02.2021 - Current
Coach
Studer Group
01.2014 - 02.2015
Director of Service Excellence
HealthEast Care System - Woodwinds Health Campus
08.2008 - 01.2012
Customer Service Training Manager
HealthEast Care System
11.2004 - 11.2008
Clinic Manager
HealthEast Care System - Maplewood Clinic
01.2002 - 11.2004
Team Leader / Project Consultant
CIGNA Behavioral Health
03.1996 - 04.2000
Intake Specialist
CIGNA Behavioral Health
10.1994 - 04.2000
Master of Arts - Organizational Leadership
Gonzaga
Bachelor of Science - Psychology
Mankato State University
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