Hi, I’m
Stephanie Brown
Spring Hill
Summary
Stephanie is a resourceful, innovative, and diligent candidate with a wide range of experience in HR, Payroll, Retail, and a classically trained artist in traditional and digital mediums. Once she has fully emersed herself in a position and has mastered it's intricacies, she has been assigned as a trainer for new recruits in every position she has held due to her ability to clearly convey complex tasks to a variety of audiences. Stephanie has written several instructional manuals of policies and procedures in the Guest Experience, Driver Payroll and HR Department during her tenure at MAPCO and is depended on for her knowledge, attention to detail, and adaptability to quickly learn new systems and skills.
Overview
14
years of professional experience
Work History
Majors Management
Payroll Specialist II
03.2024 - Current
Job overview
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication while following company policies.Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input instructional information into digital database.
- Assisted with recruitment and onboarding of new employees.
- Proven ability to learn quickly and adapt to new situations.
MAPCO Express/Majors Management
Freight Specialist/Driver Payroll Coordinator
11.2019 - 03.2024
Job overview
- Implemented effective internal controls and payroll procedures within the payroll department to minimize risk of fraud or errors in payroll and documentation.
- Conducted training for new Driver Payroll Coordinators, teaching them policy and best practices.
- Maintained detailed records of all payroll transactions, ensuring accuracy and transparency in financial reporting.
- Collaborated with the HR, IT Development Team, and Transportation Team to enhance payroll processing efficiency by directing new programming and User Interface adjustments to the Driver Payroll Program that streamlined data entry and reporting that resulted in hrs of saved time every week.
- Ensured program accuracy by verifying that the program updates met specifications and functioned as intended before release.
- Facilitated cross-departmental collaboration to address payroll-related issues, fostering a team-oriented approach to problem-solving and process improvements.
- Ensured smooth transition during Majors acquisition by running crash course training for the new Driver Payroll Coordinators at Circle K and providing all required documentation, training manuals, and reporting structures.
Majors Management
Mural Painter and Designer
11.2023 - 12.2023
Job overview
- Collaborated with another artist to develop custom mural concepts for the clients specific needs
- Determined the project theme and created the final design that was used in the finished project using Adobe Creative Suite.
- Evaluated completed work for quality and adherence to standards and client requirements.
Investbook.us
Freelance Graphic Designer
01.2020 - 02.2020
Job overview
- Created Icons for a Mobile application based on specifications provided by the client.
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
- Utilized Affinity Designer to develop vector icon illustrations.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
MAPCO Express
Guest Experience Representative
10.2017 - 11.2019
Job overview
- Handled guest complaints professionally, resolving issues quickly via telephone and email to restore positive experiences.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Researched MAPCO Rewards program questions and Credit Card holds, efficiently processed return requests, maintained accurate records, and ensured company policies were followed.
- Assisted the Guest Experience Department with implementing Salesforce as the new call center and ticket tracking system by testing and identifying defects before release.
Investbook.us
Freelance Graphic Designer
11.2018 - 12.2018
Job overview
- Utilized Adobe Creative Suite to create 2D Assets for the purpose of advertising
- Verified quality of photos provided by client and made adjustments as directed
- Provided accurate time estimates for tasks and met production deadlines
Target
Guest Services/Cashier/Cash Office Support
08.2014 - 11.2016
Job overview
- Exhibited exceptional knowledge of products and services, addressing guest questions confidently and effectively.
- Resolved guest complaints professionally and empathetically, negotiating solutions that protected both company interests and guest satisfaction.
- Handled high volume transactions with accuracy, minimizing discrepancies and ensuring balanced registers at the end of each shift.
- Assisted in training new team members, providing guidance and support to ensure their success in the Cashier and Guest Service roles.
- Guided guests on how to use the Kodak photo machines and performed repairs and maintenance as needed.
- Managed large sums of cash responsibly, adhering to strict cash handling procedures for security purposes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Investbook.us
Freelance Illustrator/Graphic Designer
04.2016 - 08.2016
Job overview
- Utilized the Adobe Creative Suite to create moving landing page illustrations for a website utilizing specific imagery and scenery as directed by client.
- Adapted illustration styles to fit specific client needs or preferences while maintaining artistic integrity.
- Strengthened relationship with existing client through consistent delivery of exceptional work.
- Improved project efficiency by providing detailed sketches and revisions promptly based on client feedback.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
Investbook.us
Freelance Illustrator
02.2016 - 02.2016
Job overview
- Enhanced visual storytelling by creating compelling illustrations using Adobe Creative Suite that were used to help advertise the client's service.
- Participated in brainstorming sessions to generate innovative ideas for client.
- Consistently produced high-quality artwork under tight deadlines, resulting in increased client retention rates.
Hobby Lobby
Cashier
05.2013 - 10.2013
Job overview
- Operated cash register for cash, check, and credit card transactions with exceptional accuracy
- Helped customers complete purchases, locating items, returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Michaels Stores Inc
Cashier
05.2012 - 08.2012
Job overview
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Processed refunds and exchanges in accordance with company policy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Adventure City
Ride Operator
08.2010 - 08.2012
Job overview
- Followed safety procedures for operating, loading, and unloading passengers from amusement park rides and provided clear instructions.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
Education
Animschool, Online School
3D Modelling Certification from 3D Modelling And Texturing
03-2019
Laguna College of Art And Design, Laguna Beach, CA
Bachelor of Fine Arts from Illustration
05-2014
University Overview
- summa cum laude graduate
Orange County School of The Arts (OCSA), Santa Ana, CA
High School Diploma
05-2010
University Overview
- Graduated Valedictorian with a focus in the Visual Arts track
Skills
- Exceptional Communication
- Guest Relations
- Salesforce Experience
- Payment Processing and Returns
- Payroll and Auditing
- HR Policies and Procedures
- Background and Onboarding
- Job Training
- 2D and 3D Design and Illustration
- Visual Storytelling
- Adobe Creative Suite
- Autodesk Maya
Timeline
Payroll Specialist II
Majors Management
03.2024 - Current
Mural Painter and Designer
Majors Management
11.2023 - 12.2023
Freelance Graphic Designer
Investbook.us
01.2020 - 02.2020
Freight Specialist/Driver Payroll Coordinator
MAPCO Express/Majors Management
11.2019 - 03.2024
Freelance Graphic Designer
Investbook.us
11.2018 - 12.2018
Guest Experience Representative
MAPCO Express
10.2017 - 11.2019
Freelance Illustrator/Graphic Designer
Investbook.us
04.2016 - 08.2016
Freelance Illustrator
Investbook.us
02.2016 - 02.2016
Guest Services/Cashier/Cash Office Support
Target
08.2014 - 11.2016
Cashier
Hobby Lobby
05.2013 - 10.2013
Cashier
Michaels Stores Inc
05.2012 - 08.2012
Ride Operator
Adventure City
08.2010 - 08.2012
Animschool
3D Modelling Certification from 3D Modelling And Texturing
Laguna College of Art And Design
Bachelor of Fine Arts from Illustration
Orange County School of The Arts (OCSA)
High School Diploma
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