Stephanie Brown
Insurance Agent & Notary Public
Port Saint Lucie,FL
Summary
Experienced business professional with a strong track record in strategic planning, decision-making, and problem-solving. Skilled in fostering and sustaining relationships with clients, stakeholders, and team members through outstanding communication and interpersonal abilities. Capable of managing multiple tasks independently and committed to continuous learning to keep up with industry trends and best practices. Ready to use skills and experience to drive growth and success in a progressive organization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner and Founder
CLAYTON BROWN BUSINESS SERVICES, LLC
Miami Gardens, FL
07.2024 - Current
- Independent Life and Health Insurance Agent, representing AFLAC
- Commissioned Notary Public
Quality Control Debris Monitor (Temporary)
TETRA TECH, INC
Vero Beach, FL
10.2024 - 12.2024
- Monitored and documented the debris removal process to ensure compliance with federal regulations
- Oversaw the removal of disaster-related debris from residential areas
- Verified that hauling contractors loaded only approved items
- Assisted in recovery efforts during disaster cleanup, as needed
Multiple Positions
ARISE VIRTUAL SOLUTIONS INC
Miramar, FL
02.2016 - 08.2024
- Customer Opportunity Specialist (07/2019 - 08/2024)
- Sourced candidates for opportunities across multiple client programs
- Created and managed opportunities, new learner classes, skill enhancements, and cross-certifications
- Troubleshooted and provided solutions to reported customer issues relating to completing enrollment for an opportunity
- Managed new client implementations and program ramp downs
- Audited background checks and drug screens
- Supported multiple departments to retain viable candidates within the network
- Facilitated weekly client info sessions about future opportunities
- Composed emails and voice blasts for agents at various stages of the enrollment process
- Partner Support Specialist (02/2016 - 07/2019)
- Handled high incoming chat inquiries related to registration, enrollment, and partner support
- Responded timely to customers and provided excellent customer service
- Effectively handled multiple chats simultaneously while following proper guidelines and procedures
- Worked real-time with other departments to ensure customer issues were resolved
- Managed ticket volumes for multiple client programs and composed written responses with resolutions
- Updated internal documents and files with pertinent information
Lien Search Specialist
QUALITY RESEARCH SERVICES, CORP.
Coral Springs, FL
10.2014 - 02.2016
- Requested required documentation from clients to complete lien searches
- Searched public and private records for voluntary and involuntary liens
- Communicated with municipalities to ensure requested information was received timely
- Communicated with clients on progress and provided updates
- Summarized lien searches and filed responses
Multiple Positions
AMERICAN EXPRESS CO
Ft. Lauderdale, FL
05.2001 - 10.2014
- Credit Specialist – Digital Servicing (08/2012 – 10/2014)
- Handled incoming customer inquiries via email and live chat while focusing on first point of contact resolution
- Effectively managed multiple live chat conversations simultaneously
- Negotiated and collected payments to reconcile accounts by utilizing persuasive tools and communication to reduce credit losses
- Ensured adherence to quality and compliance guidelines to exhibit the highest standards possible
- Lead Customer Care Professional - Risk Management (05/2010 – 08/2012)
- Facilitated new hire classes to ensure successful completion
- Participated in calibration and QA sessions
- Provided assistance and feedback to Customer Care Professionals
- Reported progress of Customer Care Professionals and made recommendations to leaders
- Handled escalated calls when no supervisors were available
- Customer Care Professional - Risk Management (07/2008 – 05/2010)
- Reviewed cardholder profiles and payment activity to identify signs of financial distress
- Collected payments on past due accounts to reduce delinquencies
- Handled inbound and outbound calls in a fast-paced, high-volume environment while maintaining strict credit policies and procedures
- Educated customers on proper account maintenance to prevent default
- Customer Care Professional – Hardship Assistance (01/2006 – 07/2008)
- Completed payment program enrollments for customers experiencing financial hardship
- Handled incoming and outgoing calls related to payment programs while providing extraordinary customer service
- Reviewed portfolios to ensure customer adherence to payment program terms
- Customer Care Professional – Dispute Resolutions (04/2004 – 01/2006)
- Analyzed, researched, and resolved customer inquiries ensuring adherence to federal guidelines
- Processed financial adjustments to reconcile accounts
- Exercised negotiation skills to resolve claims favorably for customers and merchants while minimizing company losses
- Customer Care Professional – Telephone Servicing (05/2001 – 04/2004)
- Handled incoming calls in a high-volume environment while ensuring metrics were met
- Provided account servicing for customers with various card products
- Resolved billing disputes and processed financial adjustments to reconcile accounts
- Initiated customer service disputes to address customer concerns
- Maintained service levels to meet departmental goals
Education
BS - Business Management
University of Phoenix
Fort Lauderdale, FL04.2013
High School Diploma -
Miami Northwestern Senior High School
Miami, FL06.1994
Skills
- Proficiency in Windows
- Basic computer applications
- Microsoft Office
- Conflict resolution
- Decision-making
- Problem-solving
- Communication
- Interpersonal skills
- Organizational skills
- Customer Relations
- Google Workspace
Certification
- Life, Health & Variable Contracts Insurance License, Florida Department of Financial Services (DFS), Issued July 2024
- Notary Public Commission Certificate, Florida Department of State Commissions and Certifications, Expires September 2028
References
Available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Control Debris Monitor (Temporary)
TETRA TECH, INC
10.2024 - 12.2024
Owner and Founder
CLAYTON BROWN BUSINESS SERVICES, LLC
07.2024 - Current
Multiple Positions
ARISE VIRTUAL SOLUTIONS INC
02.2016 - 08.2024
Lien Search Specialist
QUALITY RESEARCH SERVICES, CORP.
10.2014 - 02.2016
Multiple Positions
AMERICAN EXPRESS CO
05.2001 - 10.2014
BS - Business Management
University of Phoenix
High School Diploma -
Miami Northwestern Senior High School
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