Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Stephanie Brown

Houston

Summary

Dynamic Operations Manager with a proven track record at FedEx Corporation, excelling in operational efficiency and team leadership. Skilled in process improvements and data analysis, I successfully optimized inventory control, reducing waste and enhancing productivity. Committed to fostering strong client relationships and driving performance improvements through strategic planning and effective communication.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Operations Manager/Service Level Manager

Allied Event Universal Services
Houston
06.2022 - Current
  • Prepared staff work schedules and assigned staff members to specific duties.
  • Managed scheduling, training and inventory control.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client, guests, and staff relationships.
  • Used excellent verbal skills to engage clients, guests, and staff in conversation and effectively determine needs and requirements.
  • Addressed clients concerns with suitable solutions.
  • Developed and implemented operational procedures to ensure quality standards are met.

Senior Operations Adminstrator

FedEx Corporation
Houston
02.2016 - Current
  • Oversaw daily activities, providing guidance when necessary while ensuring adherence to safety protocols.
  • Established quality control standards for operational processes and procedures.
  • Led team in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed inventory control, reducing waste and optimizing stock levels for operational needs.
  • Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.

Service Level Supervisor

Contemporary Services Corporation.
Houston
01.2009 - 05.2022
  • Provided training and mentoring support to junior team members on service level management principles.
  • Advised senior leadership on best practices for managing service levels across the organization.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Established work procedures or schedules to organize daily work of administrative staff.

Operational Manager

Academy Sports & Outdoors Distribution Center
Houston
02.2009 - 02.2016
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Collaborated with team leaders on quality audits.
  • Coordinated logistics between suppliers, customers, warehouses and distribution centers.
  • Ensured compliance with safety regulations, industry standards and government laws.
  • Enforced federal, state, local and company rules for safety and operations.
  • Measured and reviewed performance via KPIs and metrics.
  • Managed the daily operations of a team of 20 employees.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

Customer Operations Manager

United States Postal Service, USPS
Houston
08.1982 - 01.2009
  • Developed detailed reports summarizing key findings from various analyses conducted on Customer Operations activities.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Identified gaps in existing systems or processes that could lead to increased costs or decreased efficiencies.
  • Organized weekly meetings with staff members to review progress on key initiatives.
  • Provided feedback to staff regarding their performance in handling customer interactions.
  • Assisted in designing innovative solutions for complex problems faced by customers during their interaction with our company's services or products.
  • Maintained up-to-date knowledge of company products, services, and promotions.
  • Ensured compliance with applicable laws, regulations, policies, and procedures relating to Customer Operations.
  • Monitored progress by establishing plans, budgets and measuring results.

Education

Doctorate - Business Administration And Management

Capella University
Minneapolis, MN
05-2021

MBA - Business Administration

University of Phoenix
Houston, TX
05-2015

Skills

  • Operational efficiency
  • Adaptability and flexibility
  • Process improvements
  • Communication
  • Customer relationship management
  • Performance improvements
  • Staff development
  • Team leadership
  • Data analysis
  • Client relationship management
  • Interpersonal communication
  • Strategize business plans

Accomplishments

  • Employee of the Year - FedEx Corporation 2016
  • Peak Season Performance Recognition - FedEx Corporation 2023

Affiliations

  • Community Relationship - Homeless
  • Mentoring - Future Leaders of Organizational Leadership

Certification

  • Pending Certificate - Licensed Chemical Dependency Counselor

Timeline

Operations Manager/Service Level Manager

Allied Event Universal Services
06.2022 - Current

Senior Operations Adminstrator

FedEx Corporation
02.2016 - Current

Operational Manager

Academy Sports & Outdoors Distribution Center
02.2009 - 02.2016

Service Level Supervisor

Contemporary Services Corporation.
01.2009 - 05.2022

Customer Operations Manager

United States Postal Service, USPS
08.1982 - 01.2009

Doctorate - Business Administration And Management

Capella University

MBA - Business Administration

University of Phoenix

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