Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Brown

RIO GRANDE,NJ

Summary

Results-driven professional with 15+ years of management and leadership experience. Known for adaptability to change and effective collaboration in team environments. Seeking challenging and rewarding career opportunity.

Overview

11
11
years of professional experience

Work History

Tracker

Quality Healthcare Resources, Inc
10.2023 - Current
  • Ensure every patient admitted through multiple nursing homes has a viable payer set up at all times.
  • Monitor all patients in 3 nursing homes through various reports in the tracking system to make sure there is continuous coverage until discharge from the facility.
  • Provide Billing staff with correct insurance to ensure timely submission of claims and payments
  • Review agings to ensure payments are posted timely and correctly.
  • Research and offer resolution for posting errors.
  • Collaborate with several facilities weekly to proactively identify issues and seek timely resolutions.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Manage approximately 30-50 emails per day from clients and colleagues

Sales/Guest Services

Green Holly Campground
05.2015 - Current
  • Pool Supervisor
  • Store clerk- registering guests and payments
  • Other clerical duties as assigned
  • Manage registration database for over 300 campsites
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Administrative Assistant

UMC Wesley by the Bay
11.2022 - 10.2023
  • Accounts Payable
  • HUD certifications and recertifications
  • Completing and maintaining deposit log
  • Billing housekeeping charges
  • Creating and dispensing resident notifications
  • Ordering supplies
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

RCM Floating Business Office Manager

Genesis Healthcare
02.2018 - 06.2021
  • Covered Business Office vacancies and trained new staff
  • Audited accounts to ensure policies & procedures are being followed
  • Engaged in payer reviews, researched accounts for payment posting errors, collection actions and processed refunds for credit balances

Business Office Manager

Genesis Healthcare Court House Center
05.2014 - 02.2018
  • Completed monthly billing-Medicare, Medicaid, Third Party payers and Private Pay
  • Managed Private Pay collections
  • Facilitate obtaining Medicaid coverage
  • Reviewed insurance coverage with patients/families
  • Managed resident trust account
  • Supervised receptionists and office assistant
  • Resolved financial discrepancies and customer billing issues with timely attention.

Education

High School Diploma -

Middle Township High School
Cape May Court House, NJ
06-1990

Skills

  • Client support
  • Analytical problem solving
  • Strategic decision making
  • Proficient in computer applications
  • Skilled in operating office machinery
  • Comprehensive documentation skills

Timeline

Tracker

Quality Healthcare Resources, Inc
10.2023 - Current

Administrative Assistant

UMC Wesley by the Bay
11.2022 - 10.2023

RCM Floating Business Office Manager

Genesis Healthcare
02.2018 - 06.2021

Sales/Guest Services

Green Holly Campground
05.2015 - Current

Business Office Manager

Genesis Healthcare Court House Center
05.2014 - 02.2018

High School Diploma -

Middle Township High School

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