Stephanie Brown
Champaign,IL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
13
13
years of professional experience
Work History
Office Manager
Superior PaintPros & Remodeling
Hot Springs, AR
10.2024 - 09.2025
- Assisted in preparing contracts for potential new construction projects.
- Provided support to field personnel with equipment needs, scheduling conflicts.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Generated invoices for clients and tracked payments received from customers.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
WIOA Case Manager
West Central Arkansas Planning & Development District
Hot Springs, AR
06.2024 - 10.2024
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Identified barriers to client success and developed strategies to overcome them.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Documented thorough case notes and maintained accurate client records.
- Adhered to ethical principles and standards to protect clients' confidential information.
WIOA Intake Specialist
West Central Arkansas Planning & Development District
Hot Springs, AR
06.2023 - 06.2024
- Facilitated initial enrollment for individuals seeking employment and training services through WIOA programs.
- Assessed participant eligibility, provided program details, and guided access to WIOA resources.
- Ensured the collection and entry of all necessary documentation during the enrollment process.
- Documented thorough case notes detailing eligibility processes, employment barriers, and desired services.
- Addressed inquiries and concerns related to the program, ensuring high-quality customer service.
WIOA Resource Room Facilitator
West Central Arkansas Planning & Development District
Hot Springs, AR
10.2021 - 10.2023
- Utilized resource room technology to assist customers effectively with their needs.
- Implemented innovative hiring recruitment software, increasing job placement rates significantly.
- Supported clients in resume writing, job search strategies, and interview preparation for successful outcomes.
- Recognized by management for providing exceptional customer service.
Administrative Assistant
Selected Funeral Life Insurance Company
Hot Springs, AR
08.2019 - 10.2021
- Streamlined licensure renewal process for insurance agents through efficient phone support.
- Managed daily administrative tasks for a prominent funeral life insurance provider.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Maintained up-to-date customer contact databases to enhance record accuracy.
- Developed efficient filing systems to enhance document organization and retrieval.
Adult Education Instructor
National Park College
Hot Springs, AR
11.2014 - 03.2019
- Led classroom instruction for adult education courses, including basic literacy, GED preparation, and computer literacy.
- Adapted curriculum to fit program participants' abilities and needs, using preassessment followed by in-progress assessments to confirm learning fulfillment.
- Assisted students in college preparation, job skills development, and employment readiness.
- Encouraged adult learners to take responsibility for their own learning progress and success.
- Tracked individual student progress and adjusted teaching methods to improve understanding of material.
Administrative Assistant
National Park College
Hot Springs, AR
06.2012 - 11.2014
- Provided clerical support to the academic affairs office, enhancing operational efficiency.
- Answered phone calls to facilitate effective communication.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Bachelor of Science - Education
Henderson State University
Associate of Arts -
National Park Community College
Skills
- Teaching certification- early childhood
- Microsoft Office Suite proficiency
- Client advocacy and support
- Database management skills
- Eligibility assessment
- Understanding of homeless services
- Organized and efficient
- Customer relationship management
- Data entry accuracy
- Case management expertise
- Knowledge of community resources
- Social perceptiveness
- Professional demeanor
Timeline
Office Manager
Superior PaintPros & Remodeling
10.2024 - 09.2025
WIOA Case Manager
West Central Arkansas Planning & Development District
06.2024 - 10.2024
WIOA Intake Specialist
West Central Arkansas Planning & Development District
06.2023 - 06.2024
WIOA Resource Room Facilitator
West Central Arkansas Planning & Development District
10.2021 - 10.2023
Administrative Assistant
Selected Funeral Life Insurance Company
08.2019 - 10.2021
Adult Education Instructor
National Park College
11.2014 - 03.2019
Administrative Assistant
National Park College
06.2012 - 11.2014
Bachelor of Science - Education
Henderson State University
Associate of Arts -
National Park Community College
References
Available upon request