Stephanie Brozena

• Verified candidate, job order, and facility records to ensure compliance with specific job requirements and submit provider successfully.
• Performs quality inspection of candidate information flooding into the profile to ensure it is accurate and is a good representation of our provider.
• Collaborated with sales teams to update as required
• Proficient in navigating various VMS systems to search for job orders and submit providers
• Ensures clarity in communication through submission notes
• Committed to enhancing speed to market deadlines through task prioritization and positive approach; avoids excuses and takes ownership.
• Establishing and maintaining rapport with internal sales and support team customers while adhering to our Daisy Way approach, delivering exceptional customer service.
• Assisted with managing submission queue, ensured quality and timely completion of work while guiding team members and proactively seeking challenging assignments.
• Designated as a subject matter expert by other teams within the organization.

• Served as the face of the practice and responsible for greeting patients, checking them in to their appointments, and maintaining an orderly waiting room
• Safely escorted patients to designated exam areas and effectively communicated necessary pre-treatment procedures.
• Maintained accurate and updated patient records to facilitate doctors' diagnoses and treatment plans
• Organizing schedules is crucial for chiropractic assistants, including scheduling patient appointments and checking the chiropractor's availability, while also confirming appointments in advance to ensure punctuality.

• Handled various office duties such as data entry, mail distribution, appointment management and correspondence drafting
• Managed communication with new clients
• Create and organize legal documents, including contracts, LPOAs, and authorizations. Ensure completeness, accuracy, and compliance standards.
• Notated and securely uploaded client files into the CRM database with accuracy and confidentiality
• Manage and uphold professional communication with clients through email and phone;
• Completed all files and projects within designated deadlines.

• Maintained and organized a database to track printed and completed Batch Records for the production floor
• Printed Batch Records using allocated work orders provided by the Account Coordinators and Project Managers to ensure that the production floor is always running.
• Calculated AQL for quality inspection
• Wrote Master Packaging Records (MPRs) by interacting and facilitating meetings with multiple internal departments to gather the information to fully understand the process, equipment, components, configurations and quality aspects required to produce the intended finished product.

(Part-Time/Family Business)

• Delivered exceptional customer service and responded to incoming phone calls efficiently
• Maintained inventory records
• Utilized call-in and fax methods for order placement
• Conducted employee training sessions for the Clover register system
• Boosted online visibility by implementing targeted promotional campaigns on Facebook and Instagram.
• Designed promotional content targeted at regular customers and brand incentives to attract new clients.