Stephanie Bruner
McKinney,TX
Summary
Energetic and communicative professional with [Number] years of experience. Dedicated to developing meaningful client relationships and offering best solutions for coverage. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
Acrisure LLC
Addison, TX
08 2017 - 05 2024
- Certified Life & Health Insurance Agent
- Sales - renewals and new business, Client/Customer Relations & Retention; Cross-selling; supportingmultiple Producers
- Manage client renewals and negotiate benefits/pricing with carriers on behalf of clients
- Design & Present employee benefits package - medical, dental, vision, STD, LTD, HSA, FSA, HRA(traveled as needed)
- Claims Advocacy for clients and employees; correspond with carriers on behalf of individual
- Employee Navigator benefit administration; implement and maintain carrier EDI feeds; complete carrierfeed and open enrollment audits
- Systems Implementations & Training - Managed development implementation and continuousimprovement of systems and onboarding tools for new hires/support staff
- Experience with systems - Applied Epic, Workday, Monday.com, Employee Navigator, Ease, ISolved, Paychex
- Support client compliance; educate the client on mandatory and recommended policies - ACA, COBRA, PCORI, Section 125
Director of Patient Relations
Adeptus Health
Lewisville, TX
11 2013 - 08 2017
- Oversee the day-to-day operations of the Customer Service Department of approximately 20employees
- Analyzed data and provided guidance to multiple departments based on feedback from Press Ganeycustomer satisfaction surveys
- Managed relationships between the Better Business Bureau, Press Ganey, RL Solutions and third partyvendors and employer, actively participating in relationship development
- Evaluating effectiveness of account management efforts for executive reports
- Utilized understanding of insurance concepts and the ability to assist guarantors with questions relatedto complexities of the healthcare reimbursement process
- Collaboration with patients and insurance companies to ensure proper understanding of the claimsprocess and explanation of benefits
- Administrator for Press Ganey and RL Solutions, supporting executives and front end users
- Developed and implemented financial incentive structure for Patient Advocates - increasing retentionof top talent, loyalty and building morale
- Resolved high visibility customer issues via telephone, email, and social networks
- Collection accounts and 3rd party AMCOL/RSC accounts
- Oversaw and processed patient refunds via management of Patient Resolution Specialists
- Managed development, implementation and continuous improvement of training programs, includingongoing learning opportunities company wide.
Center Director
Knowledge Universe
Fort Worth, TX
04.2002 - 11.2013
- Managed all aspects of business for childcare center including but not limited to: hiring, staff appraisals and discipline, payroll, labor/scheduling, vendor contracts, and activity planning and implementation
- Planned and prioritized daily workload on student and staff files to ensure all charges, discounts, schedules and fees were correct and up to date
- Provided exemplary customer service, developing and sustaining positive relationships with current, former and prospective families
- Ensured and maintained licensing requirements including but not limited to: child-teacher ratios, employee trainings and certifications, fire and safety code, and student/staff files
- Monitored supply inventories for office, classroom, kitchen, and facilities while maintaining budget
- Reconciled subsidy accounts on a bi-monthly basis including all transferred charges, discounts, family co-pays and additional fees
- Developed and implemented district-wide trainings and seminars for professional development.
Education
Certification in Medical Assistant - Medical Assisting & Phlebotomy
ATI Career Training Center - Dallas
04.2021
Skills
- Team leadership and collaboration
- Up-selling and cross-selling techniques
- Interpersonal and client communications
- Conflict resolution skills
- Relationship cultivation and retention
- Client satisfaction-driven
- Customer Relations
- Team Building
- Inter-department collaboration
- New Business Development
- Analytical problem solver
- Account management
- Sales Reporting
- Database Management
- Direct sales
- Systems and software programs
- Coaching and mentoring
- Strategic account development
Certification
- Life & Health Insurance License - [Timeframe]
- CMA - Certified Medical Assistant - 2001
Timeline
Center Director
Knowledge Universe
04.2002 - 11.2013
Client Relationship Manager
Acrisure LLC
08 2017 - 05 2024
Director of Patient Relations
Adeptus Health
11 2013 - 08 2017
Certification in Medical Assistant - Medical Assisting & Phlebotomy
ATI Career Training Center - Dallas