Stephanie Bruno
Hartford,CT
Summary
I am a motivated customer service specialist with over 10 years’ experience in a fast-paced, team-based environment. I have earned verifiable track record of success from my co-workers and past employers. Areas of expertise include: exceptional customer service, bi-lingual (English/Spanish), problem solving, claims handling, Financial Services, and insurance sales. My current position I hold a 440 and 620-All lines Adjusters License. I am excelling at customer satisfaction and hardworking in deadline-driven environments with high call volumes. I also have superior computer skills and telephone etiquette.
Overview
16
16
years of professional experience
Work History
Claim Adjuster
Progressive Insurance
Newington, CT
07.2022 - Current
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
Dealer Manager
Route 44 Auto
Hartford, CT
09.2020 - 07.2022
- Developed and implemented strategies to increase sales volume and customer satisfaction.
- Monitored daily operations to ensure compliance with established procedures.
- Ensured all customer inquiries were handled promptly and professionally.
- Assisted customers with selecting vehicles that best fit their needs and budget.
- Negotiated vehicle purchase contracts with customers while adhering to dealership policies.
- Handled customer complaints in a timely manner while maintaining positive relationships with clients.
Claim Adjuster
The Hartford
Windsor, CT
01.2019 - 03.2020
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Maintained accurate documentation of all claim activity within designated system.
Claim Adjuster
Travelers Insurance
Orlando, FL
01.2017 - 01.2019
- Identified and obtained evidence to ascertain claim value.
- Investigated questionable claims to determine payment authorization.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Input claim information and payments into company database.
- Analyzed information gathered by investigations and reported findings and recommendations.
Sales Representative
State Farm Agency
Longwood, FL
12.2015 - 01.2017
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Retention Specialist
Comcast Cable
Enfield, CT
03.2014 - 09.2015
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
Customers Service
Safe Home security
Cromwell, CT
03.2012 - 03.2014
Jewelry Department
Walmart
Hartford, CT
05.2011 - 06.2012
Front Manager
Dominos
Hartford, CT
10.2008 - 07.2010
Education
Adjuster’s License
University of Florida
Gainesville, FL03-2017
High School Diploma -
East Hartford high School
Hartford, CT06-2011
Skills
- Persuasion
- Administration and Management
- Proven Leader and Skilled Researcher
- Negotiation
- Critical Thinking
- Time Management
- Microsoft office skilled
- Transaction Processing
- Tax knowledge
- Customer Service
References
Provided upon request
Timeline
Claim Adjuster
Progressive Insurance
07.2022 - Current
Dealer Manager
Route 44 Auto
09.2020 - 07.2022
Claim Adjuster
The Hartford
01.2019 - 03.2020
Claim Adjuster
Travelers Insurance
01.2017 - 01.2019
Sales Representative
State Farm Agency
12.2015 - 01.2017
Retention Specialist
Comcast Cable
03.2014 - 09.2015
Customers Service
Safe Home security
03.2012 - 03.2014
Jewelry Department
Walmart
05.2011 - 06.2012
Front Manager
Dominos
10.2008 - 07.2010
Adjuster’s License
University of Florida
High School Diploma -
East Hartford high School
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